9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 461-470 out of 6255
JT
Jared Tartaglia
07/10/24
Joshua was immensely helpful
Joshua was immensely helpful! Thank you so much for your time and assistance!
BA
Brandin Acuna
07/10/24
The customer service
The customer service. The people were great, friendly and direct.
VC
Vincent Caputo
07/10/24
1st time with Nextiva
1st time with Nextiva. Their staff was very helpful and knowledgeable. Set up was fast and easy.
AS
Amy Schaack
07/10/24
Thanks for the customer service
Thanks for the customer service. It was refreshing to have a call end with next steps already squared away and set up due to having the online guided access.
C
Candace
07/09/24
Great assistance
Great assistance. Very knowledgeable and easy to understand. However was advised I could change my phone number later and that does not appear to be easily done.
S
Scott
07/09/24
Thank you Nick @ CR for case number…
Thank you Nick @ CR for case number 03461555 and all of your help
JD
Jen D
07/09/24
Nick @ CR was terrific
Nick @ CR was terrific, he helped answer my questions.
TM
Teresa McLellan
07/09/24
Wonderful Customer Service
I sent my request and Nick had called and made the change within an hour or two. He also followed up with an email to assure me he had it taken care of. Amazing Customer service!
RC
Roberto Cavett
07/09/24
I just started using this service so…
I just started using this service so far it's been great
JT
Jay Thomas
07/09/24
Vlad was great!!!
Date of experience: July 09, 2024
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].