9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 451-460 out of 6255
CC
Client Concerns
07/14/24
Great Help!
Had a bit of trouble but Manuel did a wonderful job! 03485368
RD
Robin Donaldson
07/12/24
Very informative tech
Really nice gentleman helped me all the way through the process.
MM
Mario Mccurvin
07/12/24
best customer service
nextiva made me feel welcome...great customer service guaranteed..!!!!!!!!
M
Michelle
07/12/24
Worst company ever! DO NOT USE THEM!
Worst company ever! Their mobile app sucks so I moved my service to a different carrier. I called and emailed them to cancel my account before the next billing cycle. They told me I had to fill out a form to cancel which I did right away and sent it back. They still didn't cancel. They charged me anyway after numerous emails requesting cancellation. I called again today after seeing the charge in my bank account. They refused to refund my account even though I have not had a phone number ...
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S
Siham
07/12/24
Nick @ CR
Nick @ CR case number 03481655 Nick is amazing and deserves a promotion/raise. He is very helpful with great customer service and is the reason I am sticking with Nextiva.
RW
Rebecca Wilson
07/12/24
Great support and patience
Appreciated the patience and time spent helping me get things set up, making sure I had information I needed and recommending a future call to answer questions and further improve our set-up.
JU
Jonathan Upton
07/11/24
Experience working with Carra Scarbrough
Carra was tremendous in helping with our transition. Nothing was easy about our onboarding but once Carra was involved it went by extremly fast.
CH
Celia Holliday Turner
07/11/24
The expertise and knowledge of the…
The expertise and knowledge of the representatives made my experience flow through completion. Well done!
CH
Casey Hayden
07/11/24
Sales person was very accommodating and…
Sales person was very accommodating and worked hard to meet my expectations at an appropriate price for my business. The onboarding/tech team was just as professional and helpful to get me up and running.
BY
Betty Young
07/11/24
Case # 03476409…I had a wonderful…
Case # 03476409…I had a wonderful experience speaking with Jason Harrell about my account. After explaining my dissatisfaction and frustration, I was truly amazed how he responded so calmly. Jason never elevated his voice as I was ranting. I did apologize to him explaining that my frustration wasn’t directed at him and not to take it personally. I have done customer service over (20) years ago, I know the “ thick skin” you must have to deal with customers who are extremely difficult. Before ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].