9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 441-450 out of 6255
DA
Drake Arnone
07/16/24
The whole team was very helpful in…
The whole team was very helpful in getting our account setup and functioning just the way we need it.
WM
Wayne Marsh
07/16/24
The customer service provided me with…
The customer service provided me with step by step directions to installing the system
PI
Pavlo Ivanenko
07/16/24
Great Onboarding Experience
I just purchased the Nextiva Pro Plan and I'm loving it so far. Nathan Renken is the gentleman who helped me choose the right plan. He's not a typical slimy salesman. He's very professional, helpful, and fun to talk to! I also want to give a special thanks to Daria Andreieva. She is absolutely the best, and if I could, I'd give her 10 stars for her onboarding setup and assistance! Dear manager, if you're reading this, you should consider giving Daria a promotion. She is that good!
PO
Pam O'Connell
07/16/24
Working with Cara Scarbrough has been a…
Working with Cara Scarbrough has been a pleasant experience from start to finish. She has been very professional to deal with and a huge help in making the transition from our current provider to Nextiva. She made a daunting task much easier and we really appreciate all her help.
C
Cyndy
07/16/24
Thankful!
I was so thankful that Nick @ CR was able to help me take care of my payment. I kept getting stuck and it is nice to know that people can help you through the process by calling in to Nextiva. So THANKFUL!
IS
Ida Spahr
07/16/24
1111
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JT
James Taylor
07/16/24
Nick @ CR successfully guided me…
Nick @ CR successfully guided me through the process of selecting a new phone number to replace a temporary number. Demonstrated friendliness and professionalism.
J
John
07/16/24
Easy, Fast, and Efficient
Setup my entire system in less than a day. I originally tried to go with my cell phone provider to keep things easy. That was a huge mistake, they used a third party person to setup the system and in 6months they were unsuccessful in finishing the setup.
DK
Dan Kameron
07/15/24
Not recommended at all. RUNNN!!!!
At the very first, the onboarding was a bizarre. I should have learned the lesson at the time of onboarding. I had to pay 3 times at the beginning and they refunded me the 2 payments. After that they were not proceeding my 10DLC registration. I had to go back and forth for it's registration and when I asked for a refund, they gave me huge discounts and expedited my 10DLC registration. For 15 days, my life was smooth and out of a sudden on 8th July, I got an email out of nowhere that their ...
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DR
Daniel Reyes
07/15/24
Josh - EXCELLENT
Josh was very helpful and quick. Made my headache into a solution that I was very happy with.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].