9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 431-440 out of 6255
CM
Cherrica Moutry
07/18/24
Paul W
Paul W. was so awesome very understanding and wanted to offer the best as he did , I have to also express how patience Natalie was with me . Thank you for being amazing Paul and Natalie
B
Brian
07/17/24
Efficient Customer Service
We speak to customer service everytime we onboard a new employee (a handful of times a year). The customer service reps promptly assist us with setting up new users: new usernames and password setup, distributing a new extension, providing a direct line phone number and then making sure everything works smoothly for the new employee. We technically have access to make all of these changes, but it's very much appreciated that Nextiva's customer service reps take care of all of this for us -- ...
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AM
Angel Moreno
07/17/24
Eddie Menzies made it so easy for me to…
Eddie Menzies made it so easy for me to understand the process to get a line for my business, I was very grateful for his time and energy was another level of customer service. He e follows up with me and communicate very well. Thank you Eddie!! best customer service including the support team.
M
Maria
07/17/24
Great support from Nick at CR
Great support from Nick at CR. Nick was very kind, professional, and knowledgeable.
FL
Frank Lopez
07/17/24
Great support!
Great support!
MB
Mack Brown
07/17/24
What a serviceeverything is just I…
What a serviceeverything is just I would love more to work with this genuine and kindhearted
W
William
07/17/24
Very smooth transition.
Very smooth transition with an excellent support team.
RB
Rebecca Barra
07/17/24
Customer Service kept us waiting for an…
Customer Service kept us waiting for an available agent to accommodate us, and while having us wait for a long time they hung up. They also
HP
Harish Patel
07/17/24
excellent service
awesome service
F
Fola
07/17/24
the agents i spoke with (the first guy…
the agents i spoke with (the first guy who connected me to Denis and Denis) took their time to walk me through the process and i was able to understand and set up the account.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].