9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 421-430 out of 6255
R
RV
07/25/24
Great service by Nick @ CR and this…
Great service by Nick @ CR and this case number 03490276
GJ
Gregory Jenkins
07/25/24
Everything went perfect
Everything went perfect. Customer service & product prices.
C
customer
07/19/24
Each person involved in setting up my…
Each person involved in setting up my new account was extremely helpful and patient. It made the set up completely easy!
JS
Joe Smith
07/19/24
Every one I talked to was just great!
Date of experience: July 19, 2024
MZ
Mark Zeng
07/19/24
detailed features explained
real good experience, except: I did not get informed in advance that it takes one hour and harf which make me lost my next business appointment!
BH
Britt Harris
07/19/24
These people are very reliable
These people are very reliable, I am switching to them from RingCentral.
P
Paul
07/19/24
Amazing Customer Service by Joshua F.
Wow, just wow. Joshua F. was an amazing representative assisting me with this request I had. An employee/rep like Joshua is definitely deserving of a promotion or raise. If he was residing in California with his state licenses to offer insurance policies, like I am, I would have definitely offered him a good position at our office. Thank you Josh!
JD
James DeYoung
07/19/24
First time using this service but…
First time using this service but things went well. One improvement would be to insure the client has all the required information prior to working with the setup team
MA
Mejdi Aldabbas
07/19/24
Great
Simple process , reasonably priced
DG
Daniel Gutierrez
07/19/24
Terrible phone service
Terrible phone service. Terrible customer service. Every time you call in trying to fix a problem, they blame it on you even when they later realize it's things that only only fix internally. 3/4 of the calls get dropped and they always have an excuse for everything. Don't mess around with Nextiva.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].