9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 411-420 out of 6255
M
Miki
07/25/24
Thanks to Gus.
Finally, after 10 days of calling, someone was able to handle my EXTREMELY simple request. Thankfully, the rep saw my attempts to reach out to my "manager" who has not addressed my concerns to this day. My manager was not able to do his job and my employee sat without a phone for 10 days, Gus helped me out in the matter of minutes.
SB
Shelly Boyce
07/25/24
Nick was amazing
Nick was helpful and very precise with the information. It was a great experience and he understood everything we discussed.
DC
DOMENICO COLAPRETE
07/25/24
Melissa was fantastic
Melissa was fantastic! She was very personable and explained each step of the tutorial very easily!
R
RV
07/25/24
Great service by Nick @ CR and this…
Great service by Nick @ CR and this case number 03490276
SB
Stefan Bogdanovic
07/25/24
Quick, efficient and professional service!
Quick, efficient and professional service! Recommended!
GJ
Gregory Jenkins
07/25/24
Everything went perfect
Everything went perfect. Customer service & product prices.
M
Miki
07/25/24
Thanks to Gus.
Finally, after 10 days of calling, someone was able to handle my EXTREMELY simple request. Thankfully, the rep saw my attempts to reach out to my "manager" who has not addressed my concerns to this day. My manager was not able to do his job and my employee sat without a phone for 10 days, Gus helped me out in the matter of minutes.
SB
Stefan Bogdanovic
07/25/24
Quick, efficient and professional service!
Quick, efficient and professional service! Recommended!
SB
Shelly Boyce
07/25/24
Nick was amazing
Nick was helpful and very precise with the information. It was a great experience and he understood everything we discussed.
DC
DOMENICO COLAPRETE
07/25/24
Melissa was fantastic
Melissa was fantastic! She was very personable and explained each step of the tutorial very easily!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].