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9.6

Spot Score

Nextiva - Call Center Software

Nextiva Reviews in June 2026: User Ratings, Pros & Cons

Empowering businesses through advanced communication solutions.

4.4

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Starts from $18.95 / User / Month when Billed Yearly

Nextiva Reviews & Ratings

4.4

Very Good

Based on 1473 ratings & 6255 reviews

Rating Distribution

Excellent

(5081)

Very Good

(612)

Good

(151)

Poor

(70)

Terible

(341)

Spotsaas Editor’s POV

Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more

Nextiva pros and cons

  • Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.

  • Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.

  • Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.

  • Smooth setup process and fast resolution of issues, enhancing user experience.

  • Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.

  • Instances of long hold times and being transferred multiple times, affecting the overall support experience.

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Showing 401-410 out of 6255

C

customer

07/26/24

5 out of 5

Great service

Date of experience: July 26, 2024

DA

Dave Anderson

07/26/24

5 out of 5

The Support Rocks!

Maryna was terrific through the entire process. I found her to be extremely responsive, friendly, professional and quite knowledgeable.

S

Smurfette

07/26/24

5 out of 5

Nextiva is an amazing company

Nextiva is an amazing company and serviced my customers with clear sound. Their pricing is very affordable and what you receive for the price is truly worth it. Thanks Nextiva for helping me help my customers with clear sound and painless connections.

K

Kevin

07/26/24

5 out of 5

She was very helpful regarding to my…

She was very helpful regarding to my concerns.

MR

Meriany Redner

07/26/24

5 out of 5

Quick and easy set up

Quick and easy set up! I got a great number for my business and everyone was really friendly and professional.

CF

Chick-fil-A Fort Pierce

07/26/24

5 out of 5

Nick @ CR was very helpful with…

Nick @ CR was very helpful with expediting my change of ownership

S

Smurfette

07/26/24

5 out of 5

Nextiva is an amazing company

Nextiva is an amazing company and serviced my customers with clear sound. Their pricing is very affordable and what you receive for the price is truly worth it. Thanks Nextiva for helping me help my customers with clear sound and painless connections.

K

Kevin

07/26/24

5 out of 5

She was very helpful regarding to my…

She was very helpful regarding to my concerns.

CF

Chick-fil-A Fort Pierce

07/26/24

5 out of 5

Nick @ CR was very helpful with…

Nick @ CR was very helpful with expediting my change of ownership

KK

Kelly Kremer

07/26/24

4 out of 5

Wonderful Service

Everyone I have ever talked to has been so patient and wonderful about helping me achieve what I need done.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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