9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 391-400 out of 6255
DG
David Gogineni
07/30/24
Nextiva gets very high marks for their customer service. My experience gave me an understanding why...
My implementation process with Andrii was fantastic.
NC
Nathan Calvert
07/29/24
Easy onboarding with transferred…
Easy onboarding with transferred numbers. The account manager and tech support were very helpful and took care of everything on the call.
Z
Zoe
07/29/24
Nick @ CR did a great job
Nick @ CR reached out via telephone first and left a voice message. Then emailed follow up to request best time for me to schedule a call. He called during that time and listened to my needs and helped resolved my issue very quickly and easily. He was easy to understand and listened well. Nick was very helpful and kind.
BL
B Lawrence
07/29/24
Outstanding Customer Service from Jason at Nextiva
I called Nextiva's Customer Care department today feeling quite frustrated with my service, but from the moment Jason answered, I knew I was in good hands. His patience, knowledge, and professionalism immediately put me at ease. What stood out most was how Jason: - Listened attentively to my concerns - Demonstrated deep understanding of Nextiva's services - Explained things clearly and patiently - Maintained a calm, professional demeanor throughout Thanks to Jason's expertise and ...
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SG
Sasha Golden
07/29/24
Michael Fong does a great job onboarding!
Michael Fong was friendly, professional and very helpful. He answered all my questions and gave some helpful suggestions.
JL
Johnny Laure t
07/29/24
Nick @ CR handled my case 03495810 with…
Nick @ CR handled my case 03495810 with speed and with great care. Thank you Nick for your help my business appreciates it
AS
Andrew Stevens
07/29/24
The problem was resolved fast
The problem was resolved fast and the support representative was good at taking care of it, very professionally The rep's name is Nick, case number 03533486
GW
Gary Williams
07/29/24
Great service
Date of experience: July 29, 2024
MR
Meriany Redner
07/26/24
Quick and easy set up
Quick and easy set up! I got a great number for my business and everyone was really friendly and professional.
AT
Alec Taylor
07/26/24
An outstanding VoIP solution
Fantastic support during our porting/migration. Easy-to-use tools at a compelling price. Useful features that don't require a lot of technical expertise, backed by a smart team of people.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].