9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 381-390 out of 6255
AH
Aaron Hansome
07/31/24
Daria was wonderful!
I recently had the pleasure of working with Daria, and I must say, her exceptional service and patience left a lasting impression on me. From the moment I reached out, Daria was incredibly helpful, guiding me through each step with a level of professionalism and care that is truly rare.
B
Ben
07/31/24
Great service.
I’m very thankful for the service that was provided today. I brought some concerns to my rep, and he made me feel heard, and took care of my concerns right away. He did a great job of asking me questions for clarification and getting to the bottom of the issue in a timely manner Very thankful for this company and for the hard work you put in to provide great service in a way that is honest.
CF
Carla Frank
07/31/24
Amazing Service
Both Salesman and Customer Service was so amazing to work with. Very sweet and patient. Explained everything very thorough. Wonderful experience on both sides!!
DT
Daniel Torres
07/31/24
great service
great service. well explain, I'm happy with the service
M
Micah
07/30/24
Nick is great
Nick @ CR (Case 03527601) was super helpful and quickly met my needs. He communicated well and tried to understand what I wanted.
MD
Michele Diamond
07/30/24
Awesome customer service
Awesome customer service. WIllard was great and so was the girl (cant recall her name) who helped me retrieve my old number and set up my user id. Thank you.
LS
Lori Stinson
07/30/24
Outstanding Service and Support from Manuel
I had the pleasure of working with Manuel @ CR and I couldn't be more grateful for his assistance. He understood our needs and adjusted our next bill to avoid extra charges, demonstrating his attentiveness to our situation. Throughout the process, he was kind, friendly, and incredibly supportive. Thank you, Manuel, for your outstanding service!
PS
Patti Smith
07/30/24
good loyalty program
RE: Nick @ CR case number 03521087 Nick waived the end-of-contract price increase without me even asking. He took the time to explain my options and get the best renewal pricing for our company.
NS
Nils Schultz
07/30/24
Carlos was amazing!!
Carlos was amazing!!! customer service like this makes it great to work with businesses like yours!!!
RW
Rebecca Wilson
07/30/24
Great communication
Great communication, comprehensive, patient, very helpful
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].