9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 31-40 out of 6255
SB
Saqib Bokhari
11/07/24
Carlos was amazing
Carlos was amazing. He listened to my problem understood it very clearly made the things happen. Very happy to have Nextiva for the last three years!! with Carlos. My case number was 03897734. Saqib bokhari
AC
Aleksandar Conic
11/07/24
Team
Team, I want to say big THANK YOU to Fernanda! I was so upset and I almost stop using your service but she was great and professional for my case number #03897926. Once again thanks a lot, and we all need one Fernanda in our life. Sincerely, Aleksandar Conic Zux Enterprise Inc
FA
Felipe Ambriz
11/07/24
It’s was a good experience I got the…
It’s was a good experience I got the help I needed. Very help and efficient crew and thanks to Saul for his help I’m knowledge
VC
Valued Customer
11/07/24
Una gran y excelente atención y…
Una gran y excelente atención y resolución de dudas. Caso: 03899599
JD
Jim Drass
11/07/24
Leo was awesome!
Leo listened well, understood the issue, and resolved it for me efficiently.
DJ
Dana Jenkins
11/07/24
Another pleasant Nextiva experience
Another pleasant Nextiva experience! Leo was positive, knowledgeable, and customer centric. Thank you for providing excellent customer support!
MB
Michelle Bell
11/07/24
I have made many calls to Nextiva over…
I have made many calls to Nextiva over the past 3-4 weeks. Been on hold A LOT! Transferred A LOT! Been on hold and transferred around over 2+ hours today. Then disconnected. Called back and hoped for someone who could help me. Thank God Leo answered my call. He knew what he was doing and I am hopeful that my issues have been resolved. Account number is 817-900-8743
P
PA
11/06/24
Manager
The whole process was smooth. Nextiva's team was very knowledgeable and responsive. 5 stars!
AH
Ashley Hinton
11/06/24
Thank you so much to Carlos P
Thank you so much to Carlos P. For sticking with me patiently for nearly an hour to resolve a problem for me! I think many others would have given up but he worked hard to get my issue resolved!! Thank you Carlos!!
YC
Yolanda Coleman
11/06/24
Thank you for providing efficient and…
Thank you for providing efficient and effective support in establishing my business phone service. The process was completed within 1 hour
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