9.6
Spot Score
Empowering businesses through advanced communication solutions.
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Starts from $18.95/User/Month when Billed Yearly
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 21-30 out of 6255
IS
Isaac Smith
11/08/24
Saul was great
Saul was great! Keep up the good work and I hope you get a raise!!! #TeamNextiva
S
Shaddi
11/08/24
Great people
All parties involved
KE
khalid Elhassan
11/08/24
Leo L
Leo L. Worked with me on case # 03900167 he provided an excellent service
K
Katelyn
11/08/24
Wonderful Customer Service
We have recently had a change in management, and the transition has been quite massive. Nick was extremely kind quick and helpful in getting all of the necessary information updated. Thank you!
C
Creature
11/08/24
Love the way the setup was fast and…
Love the way the setup was fast and easy and reasonable
D
Dawn
11/08/24
Keep This One!! Wonderful Customer Care
I had the pleasure of working today with Leo L on case #03901504. I had attempted to work through this issue through chat but generally find the chat service at nextiva to be slow and ineffective. I am so incredibly thankful for Leos professionalism and friendliness. He responded to my concerns and worked quickly to help with my issues. I wish I could hire him to work for my practice! You have a wonderful employee
A
A.T
11/08/24
Carlos made a bad situation better.
Carlos made a bad situation tolerable. He was very helpful and attentive to my situation.
M
MOSHE
11/07/24
Nate / Vitaliy on case case number…
Nate / Vitaliy on case case number 03868485 helped us tremendously with setting up a new account and renewing our current contract with ease. We would definitely recommend him and Nextiva to anyone in need of your services.
JD
Jim Drass
11/07/24
Leo was awesome!
Leo listened well, understood the issue, and resolved it for me efficiently.
DJ
Dana Jenkins
11/07/24
Another pleasant Nextiva experience
Another pleasant Nextiva experience! Leo was positive, knowledgeable, and customer centric. Thank you for providing excellent customer support!
