9.6
Spot Score
Empowering businesses through advanced communication solutions.
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Starts from $18.95/User/Month when Billed Yearly
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 41-50 out of 6255
AS
Aleks Szymanski
11/06/24
Simple onboarding experience and…
Simple onboarding experience and helpful team.
AH
Ashley Hinton
11/06/24
Thank you so much to Carlos P
Thank you so much to Carlos P. For sticking with me patiently for nearly an hour to resolve a problem for me! I think many others would have given up but he worked hard to get my issue resolved!! Thank you Carlos!!
P
PA
11/06/24
Manager
The whole process was smooth. Nextiva's team was very knowledgeable and responsive. 5 stars!
TW
Tonia Wormley
11/06/24
My salesperson Austin stayed in touch…
My salesperson Austin stayed in touch with me and was very efficient. The support representative very good and patient.
YC
Yolanda Coleman
11/06/24
Thank you for providing efficient and…
Thank you for providing efficient and effective support in establishing my business phone service. The process was completed within 1 hour
EJ
E.A. Jurenovich
11/06/24
Chaotic onboarding process & omitted information
We had gotten the hard sell from Nextiva earlier this year, so we had some trepidation when considering them again. Our sales guy (Dusty?) was very nice (and considerate of our nonprofit budget) but neglected to mention that the fax phone line won’t transmit to our fax machine unless we invest in another piece of $200-300 equipment called a fax bridge. That was told to us by the Nextiva employee we paid an extra $120 for “concierge setup assistance,” only to find out this was just a Zoom ...
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AP
ARC Phoenix Enterprises
11/05/24
Denys is an extraordinary professional…
Denys is an extraordinary professional with remarkable character and outstanding communication skills. He exemplifies what it means to be customer-centric rather than simply in customer service. Throughout my experience, Denys was motivated, highly competent, patient, and incredibly hospitable. He supported me through every challenge that arose and ensured my business was set up and compliant. It was refreshing to work with someone so relatable, not only making onboarding seamless but also ...
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J
Jon
11/05/24
patient resolution
Leo L was very patient with hearing my issues. I was on the verge of canceling, but he held me in.
N
Natalie
11/05/24
Leo was able to resolve my issue with a…
Leo was able to resolve my issue with a one call resolution. He was pleasant, kind and he deserves a raise! name- Leo L. Case #03889398
K
Kyle
11/05/24
From the 1st phone call when I met…
From the 1st phone call when I met Chris Shippy very informative, cared and wanted to know more about what we needed Nextiva could do to make our business run more efficient. At this time, I am very happy that Shyrin was my rep. patient and very informative.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
