9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 371-380 out of 6255
ZL
Zachary Lawrence
08/02/24
problem solved quickly and completely
Date of experience: August 02, 2024
SD
Scott Dempsey
08/01/24
Worst customer service ever
Worst customer service ever! The app is worthless. Ive lost business because of their nonsense. NOTHING works as it should. And customer support doesnt care. I'd leave NEGATIVE stars if I could. Run away as fast as you can. Complete waste of time and money and lost revenue
SE
Sammi Ekmark
08/01/24
super nice and efficient
super nice and efficient. the whole team is always on time and responsive to my needs
TN
T N Davenport
08/01/24
Nick helped me out greatly
Nick helped me out greatly. Awesome help with billing
MT
Mildred T. Lewis
08/01/24
Efficient and friendly team with great…
Efficient and friendly team with great communication. Everything was good!!
RL
Rich Labonski
08/01/24
The representative took a real interest…
The representative took a real interest in making sure my platform got set up just right. I really appreciate the efforts
JF
Joshua Francis
08/01/24
Amazing set up team
Amazing set up team
AW
Alan Wales
08/01/24
I Like Nextiva, But Have Problems with some Features
I like the PC software, the interface, the features, etc. Seems to be easy to navigate and is user friendly. Lots of help articles and videos helps if I can't understand something. However, I have a confounding problem with Voicemail to email not working. Also can't reset my password. For some reason emails from these features are not being received by me, whereas other emails from Nextiva are coming through just fine. Support is easily accessible has been great working the problem but so ...
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GW
Gwendolyn Wynn
07/31/24
Very professional and helpful.
Date of experience: July 31, 2024
FW
Francisco Williams
07/31/24
Anastasiia Pavlenko was amazing
Anastasiia Pavlenko was amazing! Im happy with their customer service team!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].