9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 361-370 out of 6255
DO
Director of IT
08/05/24
Nextiva has provided our organization…
Nextiva has provided our organization with a cost effective, easy to use solution to manage our patient recruiting and outreach programs.
MS
Mike Sisodiya
08/05/24
It was great.
It was great.
K
kckATL
08/05/24
Incredibly responsive
Incredibly responsive. The software is very powerful, and gives us far more flexibility that with our old analog system... there's a bit of a learning curve... my designated contacts were so responsive there were times I asked for a particular change and it was implemented before I hung up. Email q's were answered quickly, often with links to relevant tutorials. VERY impressed.
WS
Weiyang Shao
08/05/24
Great Experience
Great Experience! Very Helpful!
L-
LDH - Los Angeles
08/05/24
Great company!
Great company! Responsive and exceeds all expectations.
R
RS
08/02/24
Excellent Customer Service Experience
From the sales side, the training and implementation, everything was made so simple and answered all my questions. I would highly recommend this company. Definitely referring family and friends.
T
TLG
08/02/24
Excellent Customer Advocacy Group Team Member
We have dealt with many customer service representatives in life but, Gus S. is absolutely fantastic. He was warm, kind, and understanding. The most important quality to note is his ability to see and use reason in his decision-making. Many subpar representatives, in my opinion, roll into scripts, stale policies, and arbitrary practices that ultimately leave the customer/client unpleased. We are a company that believes in going above and beyond for our clients. Many people who go above and ...
Read more
PH
Paul Hadjuk
08/02/24
They answer the phone!
They answer the phone!
AL
AGR Law, P.C
08/02/24
Nick @ CR
Wonderful and easy going call to resolve billing issues. Nick's direction and help was very clear. He made this experience/call very pleasant. He is also very quick to reply to follow up emails and I feel like a valued customer to Nextiva after this experience.
CR
Charles Rodgers
08/02/24
Very helpful
Very helpful, clear about the service and services they offer, affordable and convenient! All Mt business communication needs right from my cell phone! Definitely recommend them!!
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].