9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3771-3780 out of 6255
T
Trish
03/07/23
Julie was worth the wait-time on the phone!
I tried online help, but Anastasiia A could not understand the problem; there were extreme delay times in her responses and each time she came back with nothing productive. Julie expressed an understanding of my problem with trying to comply with the new regulations regarding text messages. She methodically worked through the issue to resolution.
PC
Phil C
03/07/23
Outstanding service and patience.
Date of experience: March 08, 2023
BH
Billy H
03/07/23
"Excellent Support!"
What do you like best about Nextiva? The Nextiva user portal and NextivaOne desktop apps are great! They literally place all the power, organization, and management for your Nextiva system at your fingertips.
PC
Phil C
03/07/23
Outstanding service and patience.
Date of experience: March 08, 2023
MZ
Mandy Z
03/07/23
"Easy setup and works great!"
What do you like best about Nextiva? The best thing about using Nextiva is the convenience. Easy to use, easy to setup and works anywhere! What do you dislike about Nextiva?
CB
Cindy B
03/07/23
"Thanks for a great support experience."
What do you like best about Nextiva? I appreciated the professional support that I got from Borys at Nextiva. He was patient and kind and answered all of my questions.
CB
Cindy B
03/07/23
"Thanks for a great support experience."
What do you like best about Nextiva? I appreciated the professional support that I got from Borys at Nextiva. He was patient and kind and answered all of my questions.
KB
Kimberly B
03/07/23
"Smooth onboarding process"
What do you like best about Nextiva? The platform is easy to navigate. The fax to email is convenient. The call tree options are fantastic. What do you dislike about Nextiva?
JW
John W
03/07/23
Always There For You
We have been with Nextiva for approximately 6 years now. Their staff is knowledgeable and cares about making sure our phone services are up and running. As a retail call center, we have made quite a few changes with the software and services we use from Nextiva offers over the years. Sometimes we need more services and sometimes we need less. Our latest changes needed to happen ASAP and Nextiva made them a reality. Also, a shout out to team members, Charles and Tyler; they have done so much ...
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JJ
Joel Jakubowski
03/07/23
Great Job!!
I had a problem that could not be resolved by resetting the phone, or by modifying User or Team in the admin portal. The support (I believe her name was Diana) tech was very friendly and knowledgeable. She worked through the steps until she was able to find the resolution. As a Nextiva Channel Partner, I call into Nextiva Support when the normal troubleshooting steps do not fix the problem. I always appreciate when the support agent listens and understands the problem, then resolves the ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].