9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3761-3770 out of 6255
LA
Leisha A
03/08/23
"Setting up Desk phone"
What do you like best about Nextiva? Being able to talk to a support person via phone or chat is very helpful. What do you dislike about Nextiva?
B
Begum
03/08/23
Natalia was perfect
Natalia was perfect! After all the other support team she quickly managed everything. I didn't have to spend 1 hour over the phone.
G
Gaila
03/08/23
Great
Great, very helpful, walked me through everything and got us back up and running very quickly
ZP
Zach P
03/08/23
"Good for small businesses"
What do you like best about Nextiva? Nextia is easy to use and easy to set up, a user-friendly interface as well for their portal. Sometimes I do have more issues and need to reach out to their support team for more help and they will be helpful. Wait times can sometimes be long. But overall, they have a good amount of functionality and ease of use for small businesses.
AS
Allison S
03/08/23
"Great features and helpful customer service"
What do you like best about Nextiva? I love that we get emails when voicemails are left and can remotely access all call features. What do you dislike about Nextiva?
TS
Tony S
03/08/23
"Service Manager"
What do you like best about Nextiva? Nextiva has been our provider for a number of years now. If we had it to do over again, we would choose them again. That's a testimony to our satisfaction of there service and offerings.
ZP
Zach P
03/08/23
"Good for small businesses"
What do you like best about Nextiva? Nextia is easy to use and easy to set up, a user-friendly interface as well for their portal. Sometimes I do have more issues and need to reach out to their support team for more help and they will be helpful. Wait times can sometimes be long. But overall, they have a good amount of functionality and ease of use for small businesses.
GS
Glenn S
03/08/23
"Very productive and supportive."
What do you like best about Nextiva? The support that was provided during the call was bar none and resolved every issue that I brought to the person on the call. I left feeling like I was actually taken care of.
BH
Billy H
03/07/23
"Excellent Support!"
What do you like best about Nextiva? The Nextiva user portal and NextivaOne desktop apps are great! They literally place all the power, organization, and management for your Nextiva system at your fingertips.
AD
Adam D
03/07/23
"Natalia is very helpful and patient!"
What do you like best about Nextiva? The agents are very helpful and accommodating. They are very patient with my silly questions and very responsive. As of now, Natalia is the best agent I have been able to talk to!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].