9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3781-3790 out of 6255
S
Sean
03/07/23
It was good
It was not quiet hard, they have designed the app understandable for everybody, and mostly the things are similar as the other apps
DM
Drucila M
03/07/23
"Great Customer Service"
What do you like best about Nextiva? It was easy to set up. The customer service guided me with everything I needed to make this transition easy. What do you dislike about Nextiva?
T
Trish
03/07/23
Julie was worth the wait-time on the phone!
I tried online help, but Anastasiia A could not understand the problem; there were extreme delay times in her responses and each time she came back with nothing productive. Julie expressed an understanding of my problem with trying to comply with the new regulations regarding text messages. She methodically worked through the issue to resolution.
JW
John W
03/07/23
Always There For You
We have been with Nextiva for approximately 6 years now. Their staff is knowledgeable and cares about making sure our phone services are up and running. As a retail call center, we have made quite a few changes with the software and services we use from Nextiva offers over the years. Sometimes we need more services and sometimes we need less. Our latest changes needed to happen ASAP and Nextiva made them a reality. Also, a shout out to team members, Charles and Tyler; they have done so much ...
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MZ
Mandy Z
03/07/23
"Easy setup and works great!"
What do you like best about Nextiva? The best thing about using Nextiva is the convenience. Easy to use, easy to setup and works anywhere! What do you dislike about Nextiva?
JJ
Joel Jakubowski
03/07/23
Great Job!!
I had a problem that could not be resolved by resetting the phone, or by modifying User or Team in the admin portal. The support (I believe her name was Diana) tech was very friendly and knowledgeable. She worked through the steps until she was able to find the resolution. As a Nextiva Channel Partner, I call into Nextiva Support when the normal troubleshooting steps do not fix the problem. I always appreciate when the support agent listens and understands the problem, then resolves the ...
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KB
Kimberly B
03/07/23
"Smooth onboarding process"
What do you like best about Nextiva? The platform is easy to navigate. The fax to email is convenient. The call tree options are fantastic. What do you dislike about Nextiva?
MW
Mo Walsh
03/07/23
Technician WOWED the customer
List is long... #1 your team's first language is ENGLISH #2 They are extremely knowable, thorough and efficient #3 EVERY time they resolve my issues
R
Ron
03/07/23
We had problems with our phones and had…
We had problems with our phones and had a great experience with your staff.
OC
Octagon Cleaning
03/07/23
Typically we do anticipate Nextiva…
Typically we do anticipate Nextiva calls to be lengthy. I regret not getting the woman's name but our representative was efficient and kind and solved our issues FAST. Thank you!!!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].