9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3741-3750 out of 6255
GP
Gayle P
03/11/23
"Started out great and got really bad fast."
What do you like best about Nextiva? When I signed up I liked that they helped me find a plan to meet my needs now with room to grow later. What do you dislike about Nextiva?
AL
Angel Llerena
03/11/23
It is a wonder how you still in business (High Ratings You Receive A Wonder To Us)
The lack of follow up and follow through demonstrating interest in assisting Client, together with your process not EDUCATING POINT OF CONTACT on services you provide to Client first contacting them to pass to another rep, and another and another, is a disservice. We are still waiting to learn how to retrieve recorded calls, not sure if calls are being recorded or not, and automated system providing callers option and making PRESS a number to connect that we informed TECH REP not want ...
Read more
AL
Angel Llerena
03/11/23
It is a wonder how you still in business (High Ratings You Receive A Wonder To Us)
The lack of follow up and follow through demonstrating interest in assisting Client, together with your process not EDUCATING POINT OF CONTACT on services you provide to Client first contacting them to pass to another rep, and another and another, is a disservice. We are still waiting to learn how to retrieve recorded calls, not sure if calls are being recorded or not, and automated system providing callers option and making PRESS a number to connect that we informed TECH REP not want ...
Read more
CB
Claudia B
03/10/23
"Great Service for the Price"
What do you like best about Nextiva? I enjoy the option of chat or live support. Tech support is very patient and does their best to trouble shoot and do not rush you through. I had tried Ring Central initially but due to not being tech savy, I had a lot of issues. They could not help me and instead referred me to videos and reading material.
RA
Ryan A
03/10/23
"Wow, that was fast and efficient!"
What do you like best about Nextiva? I love how easy it is to set up my account and to make the changes on the fly. What do you dislike about Nextiva?
AE
Alex E
03/10/23
"Field Engineer"
What do you like best about Nextiva? Easy to deploy and manage. The flexibility to bring users online as needed is very appealing to our business. What do you dislike about Nextiva?
AU
Anonymous User
03/10/23
"Workflow made simple with highly technical platform"
What do you like best about Nextiva? Ability to use just the VOIP Desktop and Phone Apps. No need for physical phones. Can easily manage users and call groups in Nextiva Dashboard
BM
Barry M
03/10/23
"Well trained customer support matters"
What do you like best about Nextiva? The few times that i have needed tech support with my nextiva service I have been pleased that i didn't know more about the subject matter than the tech on the other end of the line.
SV
Steve V
03/10/23
"Excellent support, knowledgeable, and very helpful."
What do you like best about Nextiva? The ease of use, overall functionality, mobility and support. What do you dislike about Nextiva?
JC
Jamie C
03/10/23
"Outstanding Customer Service"
What do you like best about Nextiva? They are always prompt, professional, and solution-oriented. I always end the phone call with resolution. All of the technicians are knowledgeable and have an answer for any question.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].