9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3731-3740 out of 6255
G
Garrett
03/13/23
Efficient technician
Efficient technician, no long wait times
ZA
zain a
03/13/23
"Good and quick"
What do you like best about Nextiva? firstly l i appreciate the quick and precise service that has been provided, they are very helpful. What do you dislike about Nextiva?
CP
Chad Petty
03/13/23
Nextiva talks a good game but cant…
Nextiva talks a good game but cant deliver. When you try to take your number back they shut off service to the numbers. They hold the numbers hostage and reject port away requests by renaming your accounts or adjusting the address so there is a mismatch.
CP
Chad Petty
03/13/23
Nextiva talks a good game but cant…
Nextiva talks a good game but cant deliver. When you try to take your number back they shut off service to the numbers. They hold the numbers hostage and reject port away requests by renaming your accounts or adjusting the address so there is a mismatch.
HM
Hoa Mai
03/13/23
waiting time is not so long and helpful customer service
waiting time is not so long and Alina was quickly in aciton
BT
Bill Thorman
03/12/23
Diana was courteous and knowledgeable
Superior in-person customer service
MS
Michelle Slavin
03/12/23
Quick resolution and very polite
Date of experience: March 13, 2023
B
Bob
03/12/23
Excellent Service and person
Date of experience: March 13, 2023
J
Jon
03/12/23
Alina was incredibly helpful!!
Alina was helpful, quick, and solved our problems with ease! Absolutely love this customer service. Thank you!!
A
Anny
03/12/23
Helpful Support
Calling support was very helpful. I had a couple issues that I needed help with (screen saying "not registered", that I was not online, and logging into the app) and all of them were resolved by the end of the phone call!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].