9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 3721-3730 out of 6255
K
KACC
03/13/23
Problem solved
Thankyou Natalie!
EH
Eric Hunter
03/13/23
Wonderful conversation and amazing…
Wonderful conversation and amazing support. She helped me immediately and stayed on the phone while we tested the changes. Thanks!!!!
KB
Kathy Bryant
03/13/23
He was very knowledgeable and kind to this old lady!!
He was very knowledgeable and kind to this old lady! I appreciated his help so much! He went beyond!! I was having issues with hearing the phone call and he knocked it out of the park.
KW
Katie Walker
03/13/23
Extremley Helpful
Diana was very helpful and thorough with helping me out.
TS
Tracy S
03/13/23
"Excellent Customer Service"
What do you like best about Nextiva? The Customer Service Team is quick to respond and does not let you go until your issue is resolved. What do you dislike about Nextiva?
AM
Andrew M
03/13/23
"Outstanding Customer Service"
What do you like best about Nextiva? The setup is effortless. The staff is super friendly and helpful. What do you dislike about Nextiva?
DS
Daysit Sinarahua Perez
03/13/23
The feedback and technical support was…
The feedback and technical support was extremely fast and reliable.
LS
Larissa S
03/13/23
"Great customer service"
What do you like best about Nextiva? I appreciate the professional and responsive customer service I received from Nextiva. I ran into a billing issue and Alex Paromov helped to resolve it quickly using the chat function.
J
Josh
03/13/23
Fast and Simple
Answered questions and provided assistance in a timely manner.
JK
Jerry King
03/13/23
Great company
Great company. Technology is top shelf and intuitive. Nextiva engages as a true partner. My account rep Richard Hernandez keeps me informed with Nextiva news and helps me manage my deployment of Nextiva by assisting with support request and getting answers to any question. Nextiva saves time by having an intuitive maintenance portal, and having hardware that is easy to configure, implement, and support.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].