9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3711-3720 out of 6255
FY
franck y
03/14/23
"Great Customer Service"
What do you like best about Nextiva? Great Customer Service. The representative was very knowledgeable. What do you dislike about Nextiva?
CG
Catherine G
03/14/23
"Smooth sailing"
What do you like best about Nextiva? I love that I can reach a human! Denys was so helpful. He set up both my phone and fax on my computer and my cell phone.
JA
Julia A
03/14/23
The gentleman I spoke to listened to me…
The gentleman I spoke to listened to me explain the issue and helped provide a solution almost instantly. I appreciated his kindness and explanations.
BL
benjamin l
03/14/23
"The customer service experience was very high quality."
What do you like best about Nextiva? The ability to build out systems for my marketing agency What do you dislike about Nextiva?
YL
Yimin L
03/14/23
"A little misleaded"
What do you like best about Nextiva? Signing up was easy and quick; the salesperson stayed on the line and walked me through every step of signing up and purchasing the product from start to finish.
A
Anshuman
03/14/23
Nextiva games their prospects ...
I signed up for the service based on Sales Rep telling me that a feature exists. The feature was not there; so, I requested that my service be terminated immediately. The Sales Rep went missing in action and entire team started passing my account like hot potato! They created over a half a dozen ticket and took almost two weeks! I had to call the credit card company to block the charge as Nextiva folks were playing games!
A
Anshuman
03/14/23
Nextiva games their prospects ...
I signed up for the service based on Sales Rep telling me that a feature exists. The feature was not there; so, I requested that my service be terminated immediately. The Sales Rep went missing in action and entire team started passing my account like hot potato! They created over a half a dozen ticket and took almost two weeks! I had to call the credit card company to block the charge as Nextiva folks were playing games!
JR
John Reddan
03/13/23
Vlad was excellent and patient!
Date of experience: March 14, 2023
MB
Mike B
03/13/23
"Great utility and customer service."
What do you like best about Nextiva? Nextiva provides the capability to run my business under a single entity. From data and analytics, to local, toll free and fax numbers, as well as a simple to use app, it provides me the flexibility to run my business communications through either my phone or desktop. No matter where I find myself, either at home or on the road, I'm able to reach my customers and team.
AM
Andrew M
03/13/23
"Outstanding Customer Service"
What do you like best about Nextiva? The setup is effortless. The staff is super friendly and helpful. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].