9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3701-3710 out of 6255
B
Ben
03/15/23
Quick and helpful
I gave them a quick description of the problem and they got it fixed in no time.
TM
Tien M
03/15/23
"Excellent customer service"
What do you like best about Nextiva? Customer service - Tom Cruz as a sales rep and Denny as a tech support What do you dislike about Nextiva?
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Angie D
03/15/23
You are a little late
You are a little late. I no longer have service. I cancelled my service on 3/17/2023. I had made MANY attempts to contact customer service regarding the name change as well as other concerns. Each time I was told it was taken care of, after 45 minutes on the phone with several different Nextiva employees. I also got unknown "extra" charges added on that no one was able to explain. I cancelled my subscription, went ahead and paid the "extra" charges that were actually duplicate charges and ...
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JK
John Knepper
03/15/23
Excellent support from Roman
Date of experience: March 16, 2023
JG
James G
03/14/23
Great experience with professional agents
We have been having amazing experiences so far with some great agents. Truly appreciate their help and guidance.
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Aubrey D
03/14/23
"Superb customer service!"
What do you like best about Nextiva? Their chat support is impressive and very knowledgeable. They always resolve all our issues and even walk me through what to do if it happens again. The wait time is definitely better now.
BB
Bridget Balsamo
03/14/23
Very Helpful
Your rep stayed with me the whole time, was patient (because I am not).
CV
Constantine Valerios
03/14/23
The support staff is knowledgeable very…
The support staff is knowledgeable very helpful in dealing with our oddball configuration changes. A little patience may be required. But, I've been able to successfully resolve setup and configuration issues via Nextiva Online Chat for my many customers.
SS
Stacy S
03/14/23
"Representative was amazing"
What do you like best about Nextiva? My representative, Mike Williams, was very helpful. Understanding. And took the time to explain everything to me. I would definitely recommend this site to anyone starting a business.
S
Suanette
03/14/23
Great technical support
Great technical support. Always help!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].