9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3691-3700 out of 6255
NG
Nancy G
03/16/23
"Great Customer Service"
What do you like best about Nextiva? I can access this on my laptop and mobile phone. What do you dislike about Nextiva?
MC
Morgan C
03/16/23
"I had a GREAT experience during my chat with support this morning."
What do you like best about Nextiva? Its capabilities. The support team is the most helpful. The ability to do whatever you need to do to customize the phone system. I havent ever used anyone else.
SS
Stephen S
03/15/23
Fast and effective
Fast and effective, know exactly what I needed from the start!
MS
Martica S
03/15/23
"Excellent Customer Support and Service"
What do you like best about Nextiva? The speed of service and setup was beyond my expectations. I could complete my account setup in an extraordinary amount of time without being overwhelmed with the setup process.
TH
Teresa H
03/15/23
"Nextiva has been really great technology to work with."
What do you like best about Nextiva? We use softphones, and it works well for our hybrid environment. Their support is easy to use. Once their tech team gets with you, they are usually quick to resolve issues.
RD
Ray D
03/15/23
Customer service is outstanding
Customer service is outstanding. Anytime I've experience an issue large or small, I receive the same level of service. SLA's are always met. Whether I'm calling in or emailing my Customer Account Manager turn-around has been excellent.
IM
Iraida Martinez
03/15/23
01784278
01784278 Above and beyond customer service from this representative I was very frustrated and having to call multiple times to get the status of the order I had to place a month ago and all the sudden she gets everything squared away and within less than a week I have everything I need. You are truly an amazing employee and a team player. Thank you for caring and following up with me. That means everything.
S
Slade
03/15/23
Agent was friendly and helped us fix…
Agent was friendly and helped us fix what we needed.
AD
Angie D
03/15/23
You are a little late
You are a little late. I no longer have service. I cancelled my service on 3/17/2023. I had made MANY attempts to contact customer service regarding the name change as well as other concerns. Each time I was told it was taken care of, after 45 minutes on the phone with several different Nextiva employees. I also got unknown "extra" charges added on that no one was able to explain. I cancelled my subscription, went ahead and paid the "extra" charges that were actually duplicate charges and ...
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JM
Joan M
03/15/23
"Technical assistance was clear, concise and patient"
What do you like best about Nextiva? Gives me all the current moment information What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].