9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3671-3680 out of 6255
SO
Stella Oberkrom
03/19/23
RaVonne is what made my experience…
RaVonne is what made my experience great! I have struggled in the past with feeling heard or getting the help I need, but RaVonne walked me through every single step and even continued to follow up with me beyond what I would consider his regular duties. RaVonne is the most helpful employee I've had the pleasure of working with at Nextiva!!!
AH
Ashley H
03/17/23
"Very helpful agents!"
What do you like best about Nextiva? I am a new user too Nextiva and I have had the best customer service ever! Having a designated person to help and fast service through the chat option, has made this a seamless transition.
LA
Lynn A
03/17/23
"Difficulty setting up and getting answers"
What do you like best about Nextiva? Having a Call Flow so calls don't get missed and being able to text message. What do you dislike about Nextiva?
ML
Michael L. Weaver/CEO
03/17/23
Finally some proactive customer…
Finally, some proactive customer technical support instead of waiting 30 minutes at times for a tech support to pick up phone. Some aspects of Nextiva software, mobile app are still lacking including the dashboard. Seems to be an ongoing work in progress.
JM
John M
03/17/23
"Great Support"
What do you like best about Nextiva? They have great support. When I had trouble setting things up, they took over remotely and got everyone working. What do you dislike about Nextiva?
AU
Anonymous User
03/16/23
"Very Helpful!"
What do you like best about Nextiva? I love the chat feature so I don't have to worry about tying up my phone line. Sometimes hold times are long, and I'm unable to be tied up for a period of time. The chat allows me to continue working in the background while also making sure I'm connected to a Nextiva support person.
RP
Rebecca P
03/16/23
"Kind worker who was willing to take their time to solve my problems"
What do you like best about Nextiva? Nextiva's 24/7 chat is extremely helpful for me at my office job. I am able to get help from them whenever I need it and never have to wait long.
JK
John K
03/16/23
"Great Support"
What do you like best about Nextiva? The desktop application works well and there is great support What do you dislike about Nextiva?
HH
HW Hummingbird I
03/16/23
"Great Setup experience!"
What do you like best about Nextiva? The people in action has been extremely great. From the initial sales person Zoron, who was still funny and informative about his product at the end of the day. Once I got all of the emails and set up information the on boarding was great. Hubert was so patient. He took a lot of time and energy walking me through exactly how to set it up. What the options were, what the ramifications of those options, and then testing to make sure everything worked. I so ...
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ML
Miguel L
03/16/23
"Great Phone Service"
What do you like best about Nextiva? Customer Service, Fast anwering and great solutions What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].