9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3661-3670 out of 6255
NP
Nina Paonessa
03/20/23
Excellent service!!
The representative listened to my concern, checked to see if the changes made to my account were active and correct, AND she remained on the line to double check that all of my issues had been resolved. Natalia was GREAT!!
DR
Domanique R
03/20/23
"Streamline Customer Service"
What do you like best about Nextiva? Hubert Pinczuk was a great help with setting up my account for success. The instructions given were very clear & understandable. Hubert went out of his way to make sure that everything was figured out & executed correctly.
NL
Neuquen Larrea
03/20/23
Great Experience
Was very knowledgeable and worked fast and explained everything he had to do.
BW
Brady W
03/20/23
"Great support that helped me when I knew nothing."
What do you like best about Nextiva? The support staff was extremely helpful when I had no clue what I was doing. What do you dislike about Nextiva?
TC
Theresa Crosland
03/20/23
Dana was great and very patient
Dana was great and very patient. She did a great job and was very professional while completing everything I needed done.
KK
Karen Kuzma
03/20/23
Sam Jacobs Review
Sam Jacobs in Implementation made our transition pretty seamless. Our transition took over a month to complete and there were a lot of moving parts. We had to transition over pretty quickly. There were a few hiccups but overall the experience was great. Sam's response time to questions was stellar. Anytime I left him a message with a question or a problem, he got back to me immediately.
K
Krad
03/19/23
Good support and a great helpful…
Good support and a great helpful attitude.
T
Tiya
03/19/23
SMS campaign issues resolved by Maryna
Maryna understood and looked into my problem right away. She resolved it quickly and helped me get things sorted. Thank you Maryna, lovely chatting with you.
SM
Shirley Mohammed
03/19/23
It does the job.
Date of experience: March 20, 2023
D
DK
03/19/23
Great technical support!!
Mariia was super helpful, she resolved my issue and made sure everything was working properly before we got off the phone.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].