9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3631-3640 out of 6255
J
Joaquin
03/21/23
My experience with my representative…
My experience with my representative from Nextiva was fantastic. She did a great job trying to help me. The problem was with the Nextiva App. At this point there is no solution to my problem on deleting partial call logs.
A
Anonymous
03/21/23
she conducted herself very politely and…
she conducted herself very politely and professionally. Made certain of what was being requested and quickly made the change. She explained there were notes left regarding this request in case the changes need to be reverted.
CP
Cory Paulley
03/21/23
Tech was friendly
The tech was friendly, helpful, and made sure everything was completed before disconnecting. All of our issues are handled in a timely, respectful manner.
SP
Saay Patel
03/21/23
Case number 01823227
Case number 01823227 Katie hands down the biggest asset you have I called to cancel my service I regretted signing up with y’all 3 years ago I called multiple times to fix my problem and is not fixed so when I called to cancel she helped me out and asked if she can get one chance to fix my problem (which was going on for almost 3 years) I did not want to give her chance but can tell she cares about your company so all this to say this we are probably going to renew for another 3 years ...
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MM
Marie McLam
03/21/23
The support agent was very responsive…
The support agent was very responsive and solved my call flow issue as well as answered all my questions.
JD
Justin Daniels
03/21/23
SM Wilson 3.22.23
Quick easy solution with documentation so we can perform on our own next time we have the issue.
TW
Tifni Welch-Neidhardt
03/21/23
Alex always does a great job
Alex always does a great job. He is fast and knowledgeable.
AW
Attiga W
03/21/23
"CUSTOMER SERVICE/CHAT WITH EXPERT GREAT"
What do you like best about Nextiva? Nextiva has been very easy to work with and their chat with an expert takes their time with you to help with any situation. The phone calls are clear and we have no problem with missed or dropped calls.
J
Joe
03/21/23
It took awhile but the rep kept me…
It took awhile but the rep kept me informed throughout the process of fixing the night AA message and was very pleasant an determined to help
SB
Sal Braico
03/21/23
Highly Knowledgeable Support
The Nextiva Customer Support person was highly knowledgeable and solved our problem quickly. She also explained how we can solve it in the future ourselves.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].