9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3621-3630 out of 6255
D
Donna
03/22/23
Very sneaky company
They make it a very difficult process to cancel the service. And they will keep charging your credit card even after you tell them you wanted to cancel by phone and by email. "try to cancel" and you will be passed to several different departments about some BS process... and then they are still charging you... they will tell you that you did not officially sign a Docusign that you wanted to close the account LOL. Stay away
J
Jolie
03/21/23
Ivan was incredible
Ivan was incredible, extremely helpful and professional.
M
Moss
03/21/23
My Customer Relations Rep is the BEST
My Customer Relations Rep was great in assisting me on getting access to my many many accounts. The process is a pain, but he made it better by being patient and kind to me. It can be a hit or miss when speaking to Nextiva, make sure you have ALL the correct information before calling.
J
JT
03/21/23
Very helpful and pleasant to speak with.
Date of experience: March 22, 2023
TL
Tom L
03/21/23
"Set-up resource was professional and patient"
What do you like best about Nextiva? Flexibility and scalability to accommodate future growth. What do you dislike about Nextiva?
BM
Brandon M. Queen
03/21/23
Solid Service
I would say we started off a little bit rocky! However, the team did an amazing job at rectifying all of the issues I had upon setting up my phone system and the phone system has work seamlessly great ever since. The guys over at Nextiva or adamant about making sure the customer service is top line and making sure that everything that is purchased is activated and running smoothly. If you are a small business, a highly recommend that you check out Nextiva and use them as your phone system.
J
Jazmin
03/21/23
There was not enough guidance on…
There was not enough guidance on following steps to take. A better hand off would have made us feel like this was the right decision for us. Has taken a lot of admin time to train on own and research on own time to ensure this is smooth. We are a high volume medical clinic that depends a lot on the phone lines. There hasn't been check in's if we are doing it correctly or anything on that end. If this was a self set up service it should have been mentioned since the beginning. We don't have ...
Read more
J
Jazmin
03/21/23
There was not enough guidance on…
There was not enough guidance on following steps to take. A better hand off would have made us feel like this was the right decision for us. Has taken a lot of admin time to train on own and research on own time to ensure this is smooth. We are a high volume medical clinic that depends a lot on the phone lines. There hasn't been check in's if we are doing it correctly or anything on that end. If this was a self set up service it should have been mentioned since the beginning. We don't have ...
Read more
BM
Brandon M. Queen
03/21/23
Solid Service
I would say we started off a little bit rocky! However, the team did an amazing job at rectifying all of the issues I had upon setting up my phone system and the phone system has work seamlessly great ever since. The guys over at Nextiva or adamant about making sure the customer service is top line and making sure that everything that is purchased is activated and running smoothly. If you are a small business, a highly recommend that you check out Nextiva and use them as your phone system.
TL
Tom L
03/21/23
"Set-up resource was professional and patient"
What do you like best about Nextiva? Flexibility and scalability to accommodate future growth. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].