9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 3641-3650 out of 6255
LH
Laura, Huntington Beach Ca
03/21/23
John the support tech was a gem
John the support tech was a gem. He was so nice and helpful. He stayed on 5he phone to make sure everything was a fixed. I would give hom 10 stars if I could.
SO
Steve O'Connor
03/21/23
My Nextiva support rep went above and…
My Nextiva support rep went above and beyond to help me with some configuration issues today. Great job, Nextiva!
S
SB
03/21/23
Alex, Maria and Jhakon
Alex, Maria and Jhakon - I hope I got the names right. You all helped me today and it was a hell of a day just trying to get the phone to provision properly, to get the app up and running and to have the call flow go smoothly. I couldn’t have asked for a better support team. All of you have been extremely patient and supportive. It was a mammoth task to fix all the issues that I was experiencing with the physical device and the app but every single one of you went above and beyond to help ...
Read more
C
Christy
03/21/23
Great Nextiva Representative
Great Nextiva Representative! I didn't wait very long in the que before somebody was available to answer my questions. The representative was very knowledgeable thorough and answered all of my questions.
J
Joey
03/21/23
Service was knowledgeable and very…
Service was knowledgeable and very polite, they walked me through the problem and clearly explained the solution. I would highly recommend them to anyone looking for a VoiP that wants support when it is needed.
C
cherylc
03/21/23
She was very knowledgeable and helped…
She was very knowledgeable and helped me right away fix the issue that I had.
GP
GAIL PARISH
03/21/23
Diana is the Best
My problem with retrieving faxes was not resolved on 3/21/23. I called back on 3/22/23 and Diana was able to find the problem and resolve on our first phone call. She is helpful and knowledgeable.
AC
Ann Calderaio
03/20/23
Patient & good at explaining
The Nextiva rep who helped me did not end the chat abruptly and explained in layman's terms the answers I needed.
AC
Ann Calderaio
03/20/23
Patient & good at explaining
The Nextiva rep who helped me did not end the chat abruptly and explained in layman's terms the answers I needed.
EJ
Edward Jaekel
03/20/23
Bad upgrade, but good follow-through
Update - Nextiva One reached out to review my issues. They actively listened and quickly made improvements to the app to improve the functionality and then follow-up to make sure the updates were working. Five stars on their effort and follow-through. Four on the app as it still has a way to go to get where they want to go with it. Original post: The new Nextiva One application removed all the simplicity and easy of use from the old application. No longer do I get a separate tickler ...
Read more
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].