9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3611-3620 out of 6255
RD
Ryan Dowd
03/22/23
I switched from Phone.com to Nextiva…
I switched from Phone.com to Nextiva and it's one of the best decisions I've made for my business. Nextiva support is a 100 times better and their desktop app is awesome.
HC
Howard Clarke
03/22/23
they were the best
they were very knowledgeable and helpful. 10/10
J
Julie
03/22/23
John took the time to understand my…
John took the time to understand my issue and solved it. He was very helpful and personable.
P
Pierre
03/22/23
when I sat and spoke to one of your…
when I sat and spoke to one of your specialist. It was my mind blowing experience with all the feature he lay out to me it was a deal right on the. the experience was to straight forward that could not say no because from one provider I was able to do so many things.
TB
Trevor Bookout
03/22/23
Got my issue resolved
Date of experience: March 23, 2023
R
Romi
03/22/23
Carlos is awesome!
Carlos was knowledgeable, helpful and professional. He resolved our phone issues quickly. Thank you! :)
EQ
Eraldo Qato
03/22/23
Awesome team all around
Awesome team all around. Great sales department, really understanding of my business’s needs and and easy to work with. Outstanding support and guidance by the onboarding team, seamless and smooth transition. Keep up the great work guys, shout out to Hubert!
KP
Kristina Pauls
03/22/23
Dee was awesome.
Dee was awesome.. when we got in touch, she figured out the issue and had us back up and running so fast!
ES
Eric Singletary
03/22/23
Support technician was prompt &…
Support technician was prompt & thorough. Our issue was resolved in under 15 minutes.
D
Donna
03/22/23
Very sneaky company
They make it a very difficult process to cancel the service. And they will keep charging your credit card even after you tell them you wanted to cancel by phone and by email. "try to cancel" and you will be passed to several different departments about some BS process... and then they are still charging you... they will tell you that you did not officially sign a Docusign that you wanted to close the account LOL. Stay away
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].