9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3601-3610 out of 6255
J
James
03/23/23
What do I do!
I am not really sure when things get switched over...how to use any of the system. If I even put the numbers in correctly...
NZ
Nanci Zehner
03/23/23
Great Account Manager ... Not So Great Support
Honestly, it's been rocky the past several months. One of our biggest issues is with the new NextivaOne App. We lost much of the simplicity and functionality of the old app. It's not been a smooth transition at all. Several of our employees refuse to switch to it until they absolutely have to. The other big issue is we are unable to call some customers and prospects because their phone number gets stuck in porting it out of your system. And it literally takes DAYS to get that fixed. It's a ...
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D
Diana
03/23/23
Request for instructions
The Tech was able to give me the instructions I was searching for and she tested it with me before ending the call. Professional and helpful.
J
James
03/23/23
What do I do!
I am not really sure when things get switched over...how to use any of the system. If I even put the numbers in correctly...
JO
John Oden
03/22/23
Nextiva is Awesome!!
We switched over to our Nextiva office phone solution a few years ago, and are very pleased with the way it has performed for us. Administration, Moves/Adds/Changes are much easier than our prior on-premise solution. On the few occasions that I have needed to call for support, the support team has been knowledgeable, helpful and answered my questions thoroughly. Thank You Nextiva! Keep up the good work and wishing much success your way.
SG
Simon G
03/22/23
"Amazing"
What do you like best about Nextiva? The interface of the app, and how it flows through the calls when and I want to forward a call, and make contact with different teammates. Thanks to this the clients doesn't have to wait to much.
R
Reza
03/22/23
Alina was great
Date of experience: March 23, 2023
PA
Pam A
03/22/23
Great Customer Service
Roman took the time to make sure my technical issue was resolved.
CW
Chris W
03/22/23
"Nextiva Sales & Tech Support Out of THIS WORLD!"
What do you like best about Nextiva? The actual phone service itself is flawless. Sales and tech support 100%!Pricing is fantastic in compassion to other Vo/IP providers in the marketplace. Tech support is open 24/7 and works very hard to get any issues corrected in a time-sensitive fashion.
J
Jill
03/22/23
Very helpful!
Date of experience: March 23, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].