9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3591-3600 out of 6255
RS
Russell Schafer
03/23/23
Exactly what I wanted
Great support. The woman who helped me did an outstanding job and was able to quickly point me in the right direction and answer all of my questions. This was my first experience with support with Nextiva and I was worried that after spending 1600 bucks that I was going to have to spend another 400 bucks to fix this issue. I was happy that it took two mintues to fix my issue.
PF
Pastor Fuster Jr
03/23/23
Sara was absolutely phenomenal!
Sara was absolutely phenomenal!! Her temperament, her kindness, her patience, and her expertise really showed!! I was floored by the level of her service. She deserves recognition for how she goes about her position.
S
Stephen
03/23/23
Awesome
Awesome. New exactly what I wanted to do with my call flow.
TB
Tom B
03/23/23
Natalia was helpful and efficient as…
Natalia was helpful and efficient as well as friendly. Completed request and guided me through process.
A
Andrew
03/23/23
SUPER helpful and patient!
Oles K was the most helpful representative I have dealt with at any company in the last 6 months. She was knowledgeable and patient. Helped with everything I needed and was polite about it.
SM
Sara M
03/23/23
Maryna S was really nice and asked all…
Maryna S was really nice and asked all the right questions during the troubleshooting process!
JT
Joanna Trevino
03/23/23
Review - Natalia
Natalia was very helpful, polite, and patient.
J
Joanna
03/23/23
The resolution to my issue was quick…
The resolution to my issue was quick and easy.
SO
SARAH O
03/23/23
"New users to the phone platform"
What do you like best about Nextiva? Our agents have said it is easy to use and easy to navigate. What do you dislike about Nextiva?
NZ
Nanci Zehner
03/23/23
Great Account Manager ... Not So Great Support
Honestly, it's been rocky the past several months. One of our biggest issues is with the new NextivaOne App. We lost much of the simplicity and functionality of the old app. It's not been a smooth transition at all. Several of our employees refuse to switch to it until they absolutely have to. The other big issue is we are unable to call some customers and prospects because their phone number gets stuck in porting it out of your system. And it literally takes DAYS to get that fixed. It's a ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].