9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3581-3590 out of 6255
KE
Keith E
03/26/23
"The best VoIP!"
What do you like best about Nextiva? The reliability of the calls whether you are at home, in the car or the office! What do you dislike about Nextiva?
AF
ABBY FERNANDEZ
03/26/23
Oleksandr K saved the day!
I was trying to modify the extensions on my physical phone, couldn't find the tutorial anywhere. Oleksandr K was able to log into the phones and do exactly what I was trying to do and did it quickly. Saved me a big headache from trying to figure it out. Thank you!
JM
jill meyer
03/26/23
Carlos has Superior Customer Service
Carlos has Superior Customer Service. He walked me through what needed to be done, took the time to make sure it all worked and went above and beyond to make sure that my other employee that had similar issues was resolved accurately as well. It is HARD to find quality customer service anymore and he did an Amazing job.
R
Robert
03/26/23
Nextiva smartphone system
Olena was very helpful in setting up the account. The whole process is complex but Olena made it look very simple. I have equipment problems with the phones we own to be used which delayed the process of finishing the installation. Other than that, Nextiva has excellent phone service. An amazing smartphone system. I look forward to beginning to use it asap.
JG
Jennifer Grimaldo
03/26/23
Very efficient and helpful.
Very efficient and helpful. thank you so much!
MC
Maria C
03/25/23
"treamlining Communication and Improving Efficiency"
What do you like best about Nextiva? Overall, the Nextiva app has been an invaluable tool for our business during these challenging times. It has helped us to communicate with our coworkers, vendors, clients, and tenants all around the world, improving and facilitating our work, especially from home
L
LipoSculp
03/25/23
Case: 01853896
Case: 01853896 Fred Ramirez was CS agent. Had concerns about CRM and not being able to use it due to HIPAA. Fred was great at executing changes. Amazing CS.
BM
Brandon Michael Q
03/24/23
"Methodical and efficient"
What do you like best about Nextiva? Dylan did a great job at fixing my issue. I started off rocky with Nextiva but Dylan was able to fix one of my most critical needs. Thanks!
BC
Bart C
03/23/23
The tech took her time and helped me…
The tech took her time and helped me set it up and fixed some things i had done incorrectly. thanks,
J
JJ
03/23/23
tech was fast and knew what she was…
tech was fast and knew what she was doing
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].