9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3571-3580 out of 6255
H“
h “crickett” Flor
03/27/23
great service
always quick to respond and make any changes and always excellent customer service
E
Edward
03/27/23
onboarding was quite awkward and…
onboarding was quite awkward and certainly incomplete. Slava did not know how to choose the numbers, and made me wait for hours before he figured out that the numbers are pretty much unavailable. Not sure if that's so. He did not clearly explain how to receive and send faxes in the app and online. What I understood there is an email I have to send the document that I intend to fax(?). Quite unusual. I am not sure he even gave me that email address to send documents to be faxed, let alone ...
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AD
Accounts Department
03/27/23
5 star experience
Rep Mahmood was both knowledgeable, helpful & friendly. resolved all questions asked.
E
Edward
03/27/23
onboarding was quite awkward and…
onboarding was quite awkward and certainly incomplete. Slava did not know how to choose the numbers, and made me wait for hours before he figured out that the numbers are pretty much unavailable. Not sure if that's so. He did not clearly explain how to receive and send faxes in the app and online. What I understood there is an email I have to send the document that I intend to fax(?). Quite unusual. I am not sure he even gave me that email address to send documents to be faxed, let alone ...
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BR
Bahrudin Rudy Kadirić
03/26/23
Overall customer experiance and support
Date of experience: March 27, 2023
DG
Dorlene Gray
03/26/23
Nextiva Support is incredible
Sipepa was incredible. Very friendly and helpful. Got us up and running quickly when Monday morning found our customers unable to leave a voicemail. Made Monday morning that much easier to have such good support. I have always felt that a software vendor is only as good as their support and Nextiva excels in this area.
KE
Keith E
03/26/23
"The best VoIP!"
What do you like best about Nextiva? The reliability of the calls whether you are at home, in the car or the office! What do you dislike about Nextiva?
L
Liz
03/26/23
Chris
Chris, was great help! he took care of the issue we had. very happy with the experience he provided! Thank you! Liz
K
Kasey
03/26/23
2 hour call
I was on a 2 hour call with the most patient and helpful rep. I had a situation going on with my Nextiva app that he later figured out the issue was beyond his control but he tried everything to try to help me get into the portal. Also, I had a fax issue that he did resolve quickly.
AR
A. Ryan
03/26/23
Met Expectations
Very friendly and professional rep. Took care of my needs and handled issue I had. All good.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].