9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3561-3570 out of 6255
SV
St. Vincent de Paul BCS
03/28/23
She listened and found resolutions to…
She listened and found resolutions to our issues. We were able to set up our phones. Thank you!
CC
Chip Cole
03/27/23
Roman was very knowledgeable and…
Roman was very knowledgeable and helpful.
HW
Heather Wells
03/27/23
Very professional
Very professional! Customer service is excellent! Highly recommend working with Sally in sales and Anastasia in support. I was walked through the whole process and had all my questions answered.
BL
Brent Leas
03/27/23
The Nextiva vFAX system is very easy to use but...
The Nextiva vFAX system is very easy to use but the onboarding was pretty clunky and not user friendly. Seemed that it could have been done easily via an on-line system. I wasn't expecting that I would have to talk through the process with an support person.
VK
Vladimir Kojovic
03/27/23
It was fast and clear resolution of my…
It was fast and clear resolution of my problem.
SL
simon lim
03/27/23
fast
fast efficienty
K
kole
03/27/23
Natalia was great
Natalia was great. She answered my issues timely and understood my issue right away! No one better!
KS
Kelly Santos
03/27/23
Best Customer Support
I feel like I have had to contact support many many times, and each time I've always talked to someone who is knowledgable and able to quickly handle my issue! Nextiva is seriously the best when it comes to customer support!! Always able to troubleshoot, and if not, they will figure it out until it's fixed!! I appreciate them so much! Also the chat feature is by far the best invention!! lol I don't have to wait on the phone to talk to someone. Even though sometimes I do call, depending on ...
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J
Janell
03/27/23
Natalie was very patient & helpful with…
Natalie was very patient & helpful with my phone issue & questions. May she get a bonus for being awesome.
SJ
Shelly Jackson
03/27/23
She was to the point and quick
Date of experience: March 28, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].