9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3551-3560 out of 6255
J
James
03/28/23
I had a nightmare experience
I had a terrible experience with Nextiva - my account was deactivated on the first day of creation (with the enterprise package), it took five days to reactivate by submitting my driver license and credit card (I don’t know why). I need to call the support to add fax number and vanity number manually and the most annoying thing is that I requested an Austin number but the support said that they cannot find an Austin number starting with 512 — by this point I had no clue why Nextiva ever ...
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F
Fadi
03/28/23
Contact Issues/Port Issues/Message History Deleted
Contact Issues/Port Issues Porting paused our call system for an hour in the middle of the day Text messaging disabled by default messed up our team Contact importing not going well Adding contacts not working, loses text/call history once we add an contact UPDATE: It's been 7 days and still no response from anyone from the "Escalations" or the "Support" team.
P
Paul
03/28/23
Service still not working despite…
Service still not working despite multiple hours of calls with customer support
AA
Adan Abdulle
03/28/23
Oleksandr Shevchenko was excellent!
Date of experience: March 29, 2023
JM
Jen Mallett
03/28/23
Stay Away - Go to Aicall or somewhere else
Have been a Nextiva for over two years. I put a request in to port my nuymber to a different carrier as the Nextiva interface is lacking and I found a better interface at less cost. A sign of a good company is how they treat you when you are leaving. They shut down my 1-800 number without notifying me and left all my clients and business hanging. They are impossible to get a hold of to rectify it. They have collected over 4,000 from me in the last two years and have screwed my company over. ...
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EM
Eddie Mora
03/28/23
Working Maryna was great to work with!
Working Maryna was great she was very patient and knows what she was doing. Thank you for your help.
R
raj
03/28/23
billing
Miguel, was very helpful in resolving the issue. Great guy to work with!
TW
Tom Weber
03/28/23
Great service
Great service, and very friendly to solve my issues
HL
Heather L Wilson
03/28/23
Very helpful
Very helpful. I like that he was quick and didnt take all day to describe something to me. Answered my questions and had me up and going in no time!
Z
Zhizhong
03/28/23
Stephan is a great technician!
Stephan demonstrated a high level of knowledge and professionalism, which helped put me at ease and made the setup process run smoothly. His patience was also a standout feature, as it can be frustrating when trying to navigate new technology. Overall, it's clear that Stephan went above and beyond to ensure that I was satisfied with his service. I would highly recommend him to anyone in need of technical support.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].