9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3541-3550 out of 6255
GR
Grace Rich
03/30/23
Office Manager
Very helpful and fixed our issue.
WZ
Wells Zheng
03/30/23
n/a thx
The support guy is very good.
RC
Robin Charles
03/30/23
The Support Technician - MS
The Support Technician, MS, was great. She is very professional, patient, and knowledgeable. She was able to identify and fix the issues. Thank you very much MS. Great Customer Service. Thanks again You are training your technicians well, keep it up.
AC
A Customer
03/29/23
Appreciate the quick turnaround to…
Appreciate the quick turnaround to cancel, as requested.
MB
Marc Brun
03/29/23
01872021
01872021 Miquel was great, he was there through the whole issue and made sure what I needed got done. I wish more companies had great customer support like this.
EA
Edgar A Vega Retana
03/29/23
The representatvie that took my call
The representatvie that took my call, Was very attentive very professional, he was able to answer all of my questions and was able to solve the problem.
DM
David Madrigal
03/29/23
Great customer support
Great customer support. Was able to solve the issue quickly and efficiently
C
Cathy
03/29/23
Thank you for the very clear guidance…
Thank you for the very clear guidance on setting up my phone system. And your patience. :)
KR
Kathy R
03/28/23
"Nextiva Delivers on Product and Support"
What do you like best about Nextiva? Whenever I contact support (even though it's via Chat or a ticket submittal), they are always prompt to respond and resolve my issues. I most definitely recommend anyone looking for a VoIP to use Nextiva. Have not regretted my choice.
MM
Marci Morris
03/28/23
Recent Update Needs a Fix
I have been very happy with the Nextiva Services since transitioning over to the phone and fax service almost a year ago. I have it as my office phone and fax, and also have it set up on my laptop so that I can screen calls and listen to messages from my laptop when I am away from the office. Nextiva provided a visual pop up whenever a call came is and I could listen to messages. Two months ago the company did an update and now whenever a call come in, it rings loudly on my laptop ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].