9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3531-3540 out of 6255
GR
Gilbert Rivera, President/CEO
03/30/23
Chris was immediately responsive to our…
Chris was immediately responsive to our request for assistance to set our phones to Simultaneous and Sequential Rings. Chris resolved our issue expeditiously while being completely understanding and courteous at all times. Highest Marks from me to Chris. Gilbert Rivera, President/CEO, MBO, Inc.
I
Ishanthie
03/30/23
HORRIBLE SERVICE
Your customer service representative never returns the calls. The porting process sucks and you have taken payments from me and no service yet. Trying to find a representative to talk to but no luck. Have been with Nextiva customer care since 9 am this morning for over 4 hours, and still keep getting moved from customer care agen to another and then finally they hang up.
GR
Grace Rich
03/30/23
Office Manager
Very helpful and fixed our issue.
WZ
Wells Zheng
03/30/23
n/a thx
The support guy is very good.
AA
Andy Allanson
03/30/23
Too long on hold to reach live…
Too long on hold to reach live representative. But amazing support once I did. Worth the wait.
CG
Christine Gomez
03/30/23
I had so many issues with my Nextiva …
I had so many issues with my Nextiva log in but the Chat person was awesome!! Thank you :)
RC
Robin Charles
03/30/23
The Support Technician - MS
The Support Technician, MS, was great. She is very professional, patient, and knowledgeable. She was able to identify and fix the issues. Thank you very much MS. Great Customer Service. Thanks again You are training your technicians well, keep it up.
GR
Gilbert Rivera, President/CEO
03/30/23
Chris was immediately responsive to our…
Chris was immediately responsive to our request for assistance to set our phones to Simultaneous and Sequential Rings. Chris resolved our issue expeditiously while being completely understanding and courteous at all times. Highest Marks from me to Chris. Gilbert Rivera, President/CEO, MBO, Inc.
N
NJM
03/30/23
We recent contracted with Nextiva to…
We recent contracted with Nextiva to handle my company's telephony service. Our salesman, Justin was great a found us a right solution. The next day we had an online onboarding session to configure all of the systems. Our on boarding agent was great and quickly solved minor technical problems and got my team up to speed on on how to manage to system. We couldn't be happier with our experience.
N
NJM
03/30/23
We recent contracted with Nextiva to…
We recent contracted with Nextiva to handle my company's telephony service. Our salesman, Justin was great a found us a right solution. The next day we had an online onboarding session to configure all of the systems. Our on boarding agent was great and quickly solved minor technical problems and got my team up to speed on on how to manage to system. We couldn't be happier with our experience.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].