9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3521-3530 out of 6255
E
Erik
04/02/23
Great Onboarding Service
Sam was great in keeping us informed of what was needed and staying focused on getting all our numbers ported.
L
Lauren
04/02/23
Good customer service
Date of experience: April 03, 2023
DZ
Deb Zeyher
04/02/23
Natalie always does a great job when…
Natalie always does a great job when I'm so lucky to get her during a support call!
SA
Sys Admin
04/02/23
Reliable and Supportive
Nextiva service is excellent, from the knowledgeable onboarding department that helped us port numbers from an existing VOIP service, to the patient and informed support team that's quick to get a hold of when I have a technical question. The VOIP service has been reliable, and when we need to make changes, our account rep makes the process simple. While the basic VOIP service has been solid, there are some improvements that I would love to see. First, it seems the Nextiva admin portal is ...
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J
JHALL
04/02/23
THEY WERE VERY PATIENT AND HELPFUL IN…
THEY WERE VERY PATIENT AND HELPFUL IN TRYING TO RESOLVE OUR ISSUE
D
Daniel
03/31/23
OMG..how does Nextiva get high ratings
OMG..how does Nextiva get high ratings. Honestly, we had serious issues when they moved to Nextiva-One. It took several long phone calls over several weeks to fix. Finally, they escalated our case, worked on it for a whole day. Now everything is working fine going on a week now with no problems. It's the customer service that gets them high ratings. Thanks Nextiva
MC
MaJo CB
03/31/23
The best tool for communication
A super easy and efficient tool to communicate.
MC
MaJo CB
03/31/23
The best tool for communication
A super easy and efficient tool to communicate.
B
Brian
03/30/23
How many of these am I going to get
How many of these am I going to get? Please cancel my account and refund my money as promised so that I can block Nextiva from sending me constant emails wanting me to grade their performance, of which you obviously don't take to heart anyway!
CG
Christine Gomez
03/30/23
I had so many issues with my Nextiva …
I had so many issues with my Nextiva log in but the Chat person was awesome!! Thank you :)
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].