9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 3511-3520 out of 6255
JK
janine k
04/04/23
"New Acct Setup"
What do you like best about Nextiva? We have only had it less than a week but...so far loving it. Was easy to set up and build the call flows, set up phones and users. Did contact support by phone and another time through chat and both times were helped quickly and efficiently. The support staff were knowledge able and were able to walk me through making minor adjustments that were needed to have the outcomes the way I wanted/needed. The quality of the equipment is great and the sound ...
Read more
SS
Shang S
04/04/23
"Nextiva's Customer Support Specialists make the On-Boarding process seamless!"
What do you like best about Nextiva? The Nextiva VOIP communication platform delivers a scalable solution that provides far more functionality than we had with our previous service provider, and it doesn't take a degree in IT to tailor the system to meet our ever-changing needs.
M
Mariana
04/04/23
Great service very helpful and…
Great service very helpful and attentive representative. He helped me and was extremely knowledgeable.
CN
Christy N
04/04/23
"Provisioning New Phones"
What do you like best about Nextiva? Nextiva Help Desk was able to complete the provisioning in just a few minutes on the replacement phones that we received. I had messed with it for several hours and could not get the passcode to enter correctly. They made it so simple.
R
Robert
04/03/23
Was patient and curious.
Was patient and knowledgeable.
KB
Kim Barich
04/03/23
The person I spoke with was able to…
The person I spoke with was able to take care of the service request.
C
Chris
04/02/23
Olena was able to solve a long unsolved…
Olena was able to solve a long unsolved mystery about our nextiva account. We were unaware that our auto attendants were all based out of our Byers location.
DZ
Deb Zeyher
04/02/23
Natalie always does a great job when…
Natalie always does a great job when I'm so lucky to get her during a support call!
L
Lauren
04/02/23
Good customer service
Date of experience: April 03, 2023
C
Chris
04/02/23
Olena was able to solve a long unsolved…
Olena was able to solve a long unsolved mystery about our nextiva account. We were unaware that our auto attendants were all based out of our Byers location.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].