9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3501-3510 out of 6255
KR
Kristi R
04/06/23
"Rep was very helpful"
What do you like best about Nextiva? I love that they help you set it up. I tend to have lots of questions and he was so helpful and nice. What do you dislike about Nextiva?
AC
audrie c
04/06/23
"Very helpful support team"
What do you like best about Nextiva? I like how easy and convenient it is! From the calls to texting, it doesn't even feel like an app! What do you dislike about Nextiva?
TS
Tyler S
04/06/23
"Easy Process to Get Started"
What do you like best about Nextiva? As someone who is new to VOIP, I thought it would be a much harder process to get up and running. The Nextiva team made this as easy as possible.
AU
Anonymous User
04/06/23
"Good call quality but administration of the system has a learning curve."
What do you like best about Nextiva? Call quality is consistently good with few reports of dropped packets or audio artifacts. What do you dislike about Nextiva?
KR
Kenne R
04/05/23
"GREAT CUSTOMER SERVICE!!!"
What do you like best about Nextiva? I love that Nextiva is customer service based! They really are there for the small business oweners and focus on helping you grow!
D
DCP
04/05/23
Nick@CR
My experience with Nick@CR was terrific. My request was to migrate 2 company's phone lines into 1 while keeping the same phone numbers. His knowledge in explaining the process and answering my questions gave me confidence in knowing that I was making a good cost-effective business decision. This has nothing to do with Nick's performance but my colleague and I waited on hold for someone to help us with the migration/porting for more than 30 minutes. Additionally, especially as a phone ...
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TW
Tammie W
04/05/23
"Great Customer Service For Getting Users Setup"
What do you like best about Nextiva? Using Nextiva support has been great for our company. The interface with the Nextiva portal is very user friendly and we are able to get users setup easily with no issues.
AU
Anonymous User
04/05/23
"Some good. Some Bad"
What do you like best about Nextiva? Call quality is great. After getting through to support, they are always helpful. What do you dislike about Nextiva?
VO
Valeria O
04/04/23
"Very easy to work with"
What do you like best about Nextiva? How many services and things you can do with the phone making your company look bigger than it is What do you dislike about Nextiva?
AU
Anonymous User
04/04/23
"Satisfied Customer for 5 years"
What do you like best about Nextiva? Nexitiva is very customizable. You are given a portal where you can redirect phones, upload voice message recordings, customize wait times, and set your hours.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].