9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3491-3500 out of 6255
AU
Anonymous User
04/07/23
"Its been an overall good experience. Initial hiccup in setup, troubleshooting, support"
What do you like best about Nextiva? Customization from the portal and easy billing What do you dislike about Nextiva?
CA
Colby A
04/07/23
"It has been a very straightforward onboarding process."
What do you like best about Nextiva? I reached out to them to switch from my current provider. The rep has been very helpful during the process and has the required patience to deal with someone like me.
CM
Chelsea M
04/07/23
"Totally Upgraded Phone Experience"
What do you like best about Nextiva? Compared to the previous phone system we were using Nextiva is very user friendly. The support team is very helpful. Anytime we've had a question with something they assist promptly and fully. Many times after calling our previous phone provider we would still have issues even after getting support.
KB
Kevin Bish
04/06/23
showed me exactly where to find my…
showed me exactly where to find my settings and how to change what i needed. i love the support team
TW
TALITA W
04/06/23
"VERY SATISFIED"
What do you like best about Nextiva? EVERYONE I HAVE SPOKEN TO IS VERY ATTENTIVE AND HELPFUL. I AM NEW TO THIS KIND OF SYSTEM AND THEY MADE IT EASY TO USE.
AU
Anonymous User
04/06/23
"Smooth Setup"
What do you like best about Nextiva? Customer service was very helpful in setup. I like the included features that are not extra. The system's flexibility What do you dislike about Nextiva?
AU
Anonymous User
04/06/23
"Problem recording a no answer greeting"
What do you like best about Nextiva? I really liked the patience of the representative who helped me with everything. It took time to resolve the situation. What do you dislike about Nextiva?
KF
Kevin F
04/06/23
"Kevin"
What do you like best about Nextiva? Good customer service. The rep was very knowledgable. What do you dislike about Nextiva?
VS
Vicky S
04/06/23
"Customer Support is awesome!"
What do you like best about Nextiva? Easy to use once the support team shows you how! What do you dislike about Nextiva?
B
Bruce
04/06/23
Representative was knowledgeable and…
Representative was knowledgeable and able to get the issue resolved quickly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].