9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3481-3490 out of 6255
SR
Steven R
04/11/23
"Necesitan Mejorar"
What do you like best about Nextiva? Interactiva, necesitan mejorar al 100 su SLA, ya que nosotros pasamos hasta mas de 3 horas en llamada con su soporte tecnico
NR
Nithin Reddy
04/11/23
This company refuses to accept cancellation of service.
This company refuses to accept cancellation of service. They have literally charged my for more than one year of reoccurring charges without my consent, with an **expired credit card** and a "null" address for me in their own invoices. Recently, showing them the years old cancellation request email chain where they acknowledge receipt years ago, they change the goalpost and say they need extra information for cancellation as a poor attempt to salvage their mess up as they didn't ask for ...
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CN
Chuong Nguyen
04/11/23
Great Onboarding and Account Rep
I have used various services and vendors throughout my professional career, and what makes Nextiva using it great, despite some of the challenges, is working with Kristi, our account manager. From the moment we began our collaboration, Kristi displayed unparalleled professionalism, expertise, and dedication. She consistently went above and beyond to ensure that all of our needs were met. Her commitment to customer satisfaction is noticed. I highly recommend Kristi to anyone seeking a ...
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AR
ax r
04/10/23
"Nextiva review"
What do you like best about Nextiva? Customer care is outstanding, the price is the best being offered around. they have alot of features What do you dislike about Nextiva?
JR
Jessica R
04/10/23
"Good Experience!"
What do you like best about Nextiva? The sales rep that helped me, Justin, was SUPER helpful with helping me to understand the process and services. I highly recommend him!
AT
Anthony Tripicchio
04/10/23
Recommended
Sam Jacobs was fantastic at helping us transition to Nextiva. Great Service throughout the onboarding process.
JC
Jesse C
04/10/23
"Quick and Easy Phone System"
What do you like best about Nextiva? Nextiva offers a very quick and user friendly answer to setting up a new phone system. What do you dislike about Nextiva?
JH
James H
04/10/23
"Great service"
What do you like best about Nextiva? Great service at an amazing cost. Better features than competitors What do you dislike about Nextiva?
TR
Tom Rich
04/09/23
REP WAS HELPFUL AND LISTENED TO MY AND…
REP WAS HELPFUL AND LISTENED TO MY AND ADDRESSED MY ISSUE
KB
Kimberley B
04/09/23
"Amazing Customer Service!!"
What do you like best about Nextiva? I can reach Nextiva support anytime, even on a holiday or after what would be considered regular business hours. The customer support representatives are knowledgeable, friendly, and helpful. The best thing about support is they will assist to a resolution instead of simply providing instructions, which can sometimes be tricky for customers to figure out for themselves. The phone system and service work consistently and reliably.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].