9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 341-350 out of 6255
DM
David McKaig
08/12/24
Great patient service!
Date of experience: August 12, 2024
RS
Robert Spadarella
08/12/24
From start to finish
From start to finish, the process was easy fast and professional
DM
David McKaig
08/12/24
Great patient service!
Date of experience: August 12, 2024
RS
Robert Spadarella
08/12/24
From start to finish
From start to finish, the process was easy fast and professional
DF
Deon Fender
08/09/24
Very easy to work with
Very easy company to work with.
DF
Deon Fender
08/09/24
Very easy to work with
Very easy company to work with.
EK
Eric Kim
08/07/24
Great service!
The rep, Marina, was patient and explained every step and ensured that all the phones were set up properly.
TJ
Tonja Jackson
08/07/24
Wish some of the onboarding was more…
Wish some of the onboarding was more personal than having to watch videos for everything
TC
Teresa Calhoun
08/07/24
Dennis - great support associate
The support person I worked with was Dennis. He was very informative and answered all my questions on the setup. He also took extra time to ensure that everything I had questions on had been answered.
S
Sandra
08/07/24
Great customer service
Arlan was very extremely helpful in updating our account
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].