Nextiva Reviews in September 2026: User Ratings, Pros & Cons

Travis was professional and patient and…

Travis was professional and patient and stayed with the issue until it was resolved. Much appreciated.

"Quick and Easy"

What do you like best about Nextiva? It is quick, effective and very easy to use. What do you dislike about Nextiva?

Very helpful and knowledgeable

Very helpful and knowledgeable. I like that it is only $10 a month.

"Excellent Service"

What do you like best about Nextiva? Very knowledgable support personell and very patient and understanding. What do you dislike about Nextiva?

Excellent customer service at every step.

My interactions with Nextiva began in a chat window via its website, then proceeded through four, useful, telephone conversations, leading ultimately to a successful implementation of Nextiva service and configuration of a VOIP phone. Each representative -- Greg, Erik, and Hubert -- has been respectful, helpful, knowledgeable, and skilled in provided guidance and answers. At no point did I feel pressured. Rather, I sensed a genuine concern for our needs and desire to determine whether ...

Outstanding support from Yuriy Sema

Outstanding support from Yuriy Sema, I was left very impressed with the quality and professionalism that this gentleman configured and solved the complex setting I asked for for my settings. If you need a VoIP platform with top-quality service, don't look any further; Nextiva is your VoIP provider.

"More Details"

What do you like best about Nextiva? Nextiva staff is amiable and willing to assist. They are patient with you when you seem to be lost on how to make changes to the system.

The sales process is a hard sell

The sales process is a hard sell, like buying a used car. The service is low, they are like a widget factor. They really don't care about you, think cable company memes.

Someone at Nextiva is padding their…

Someone at Nextiva is padding their ticket stats. I never closed the ticket or instructed them to. I said I was waiting on the customer to respond if my workaround from last night worked. Nextiva didn’t help with anything. Instead they were only worried about my PIN number which I provided. Total failure.

Evil, Incompetent or Lazy? Is this a company you want setting up your phone system

I have attempted multiple times over the last year to cancel a simple personal fax account. I have been told innumerable times, including by an "escalation representative" that the cancellation is in process. This is an operation that should take fewer than 5 minutes. Frankly, it should be instantaneous -- they should provide a cancel button in their interface. The only viable explanations for this behavior are: 1. Evil. They are trying to continue to charge my credit card 2. Rank ...