Nextiva Reviews in September 2026: User Ratings, Pros & Cons

I had called earlier today along with…

I had called earlier today along with one of my colleagues and we were unable to get any assistance. Nick was great.He gave me a call and was very through in helping us with this situation. He was patient with me as I had many questions throughout the process. We were able to resolve the matter and he helped to ensure we would not have this issue in the future.

The support person was very…

The support person was very knowledgeable and answered all my questions. A very good experience.

Nick @ CR

I was on the phone with multiple agents today trying to regain access to our account. I was given a couple of options requiring I get documents from others in our company. I was relieved to get the call from Nick who seemed to really want to help. He had a (fairly) easy solution that I am now implementing. He was friendly, and spelled out the process clearly. He followed up with the instructions. I felt like he genuinely valued our business.

Helpful and thorough sales and setup…

Helpful and thorough sales and setup experience. Thanks!

I would like to say this is a very professional company the best I ever had

I would like to say this is a very professional company I'm very happy, specifically with the customer service, a gentle Kevin Rodriguez help me out and guide me through the whole process, they have English and Spanish costumer and supports service. Nextiva voip products have really helped my business improve alot. Thank you nextiva

We have been using Nextiva for years…

We have been using Nextiva for years and their service and support are excellent. Their new Nextiva One app is user friendly.

"Great telephone features, fantastic service set-up help"

What do you like best about Nextiva? Excellent features, reliability. Great customer service. Nextiva is able to present complicated features in a manner that enables an administrator with limited network experience to get an office system up and running quickly. The customer set-up team is great, particularly Anastasia.

You guys made everything very easy

You guys made everything very easy, setting it up on the computer and walking us through it. But it would’ve been nice if they would’ve walked us through a couple of the settings on our mobile device that took a little time to figure out on our own, just a suggestion for future customers.

RUN!

RUN! This company is a SCAMMER!! Did their free trial and none of the functions worked, even after I sat on the phone with three different members from their technical support for TWO HOURS and they couldn’t help me. The very next day I said cancel the trial I will not be moving forward because this company is clearly incompetent. They say on the phone with me and told me the account was canceled. Then one week later they charged me $40!! I called for three days in a row and every ...

Implementation could use some improvement

We transitioned to Nextiva from a similar platform. We were told Nextiva was the best, and was a more secure solution for us. However, this has been what I would call a clunky transition. For at least a week our call flow was not working properly, and I am still not 100% satisfied with the function of a few things.