9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3451-3460 out of 6255
H
Haytham
04/20/23
good
they did everything I needed and added a second line
G
Gmclaughlin
04/20/23
Ivan was diligent in answering my query…
Ivan was diligent in answering my query and I was satisfied with what he came up with.
A
Andrew
04/19/23
Super helpful and patient
Super helpful and patient. Going in, I knew it was a weird and convoluted setup and they didn't miss a beat. Worked together to get the issue isolated and resolved. Left the call super pleased with the work and discussion. If you're not looking at giving them a raise, you should.
A
Alex
04/19/23
Ruben was very helpful in addressing my…
Ruben was very helpful in addressing my concerns. Great customer service!
T
Tony
04/19/23
Nick @ CR was very understanding of my…
Nick @ CR was very understanding of my circumstances. He was kind and forthcoming about the companies policy and terms relating to my situation. After hearing of my predicament, he graciously solved my problem and put my mind at ease. I cant thank you an he enough for your service.
DM
Doug Moe
04/19/23
Excellent Customer Service
Kevin handled my needs efficiently & professionally. After many years, my wife is retiring and we no longer have a need to electronically FAX insurance documents on a regular basis, so we are terminating our subscription.
M
Mark
04/19/23
4/20 review
nick was very helpful
DC
Dr. Chad
04/19/23
Customer service was great!
Date of experience: April 20, 2023
NB
Nick B
04/18/23
"Fantastic Service!"
What do you like best about Nextiva? *Easy to use *Transition process was simple and easy-No missed calls or drop outs
A
Amy
04/17/23
Nick reached out to me and followed…
Nick reached out to me and followed thru to insure I accomplished exactly what i needed to do. He was very patient and reassuring walking me thru the steps. Excellent 5 star team member
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].