9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3441-3450 out of 6255
R
Richard
04/23/23
Vlad is the man!!
Answered call right away. Vlad was extremely helpful and patient with my questions. Solved my problems and waited while I tested the solution. He is always helpful.
M
Mariana
04/23/23
We just transitioned over and we are…
We just transitioned over and we are having so many difficulties with the phone lines. There have been many gliches and interuptions.
K
Kevin
04/23/23
Great Customer Support
Customer support was fantastic, we recently had this phone system installed and had questions and needed assistance many times over last week, each interaction was pleasant, and the support personnel were fantastic.
J
Josue
04/23/23
Requested some changes on the account…
Requested some changes on the account three different times and still not fixed.
LS
Lee Schmedes
04/23/23
Voicemail Lockout
Needed help as I was locked out of my voicemail. Online chat person was very helpful and had me "unlocked" quickly
J
James
04/23/23
Excellent experience
Excellent experience! Tiffany is very helpful and pleasant. She tried very hard to help me solved the problem.
J
Juliette
04/22/23
Tiffany was super helpful
Tiffany was super helpful. Very organized. Easy to understand and follow. Methodical in her troubleshooting process. This was the 1st time I have had such good experience in the past several years. 5/1/23 NEW UPDATE - AWFUL experience with support. 2 hours into call, transferred to Mitchell who asked for my account #. Problem still not resolved. Why is service so inconsistent?
F
Frank
04/21/23
With the world spinning out of control…
With the world spinning out of control I honestly don't remember too much but I will share with you what little I do remember. I started a ministry which I felt a calling to and given the enablement I set my web site up. Attempting to assist potential customers, I liked the idea of offering a toll free system of communications. I chose a number and thanks to Nextiva was able to have the message automatically transferred to my mobile cell. While I experience a very low volume of activity, I ...
Read more
F
Frank
04/21/23
With the world spinning out of control…
With the world spinning out of control I honestly don't remember too much but I will share with you what little I do remember. I started a ministry which I felt a calling to and given the enablement I set my web site up. Attempting to assist potential customers, I liked the idea of offering a toll free system of communications. I chose a number and thanks to Nextiva was able to have the message automatically transferred to my mobile cell. While I experience a very low volume of activity, I ...
Read more
H
Haytham
04/20/23
good
they did everything I needed and added a second line
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].