9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3421-3430 out of 6255
J
Joe
04/24/23
the representative handled the call…
the representative handled the call well, quickly, accurately and politely! excellent rep and experience!
K
Kim
04/24/23
The woman I spoke with was very…
The woman I spoke with was very helpful, however had another issue with ouur phone system and cannot get ahold of tech support, nextiva has changed it's options in an effort to not have to actually talk with someone and after being on hold for a while goes to these are our help websites or to speak to tech support click on?, which is not possible to do on a phone, landline or desk phone there is no lick here button on either, so I guess they jut really don't want to speak with anyone, Can ...
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R
Rebecca
04/23/23
My issue was resolved
The representative was patient and attentive. was very helpful and resolved the issue I had
J
Joshua
04/23/23
Excellent Service and Knowledge
I can see tech support improving, great job!!!
H
Howard
04/23/23
accessibility
the agent was knowledgeable and patient resolving my issue
K
Kevin
04/23/23
Great Customer Support
Customer support was fantastic, we recently had this phone system installed and had questions and needed assistance many times over last week, each interaction was pleasant, and the support personnel were fantastic.
K
Keena
04/23/23
The support team member was very…
The support team member was very helpful.
R
Rebecca
04/23/23
My issue was resolved
The representative was patient and attentive. was very helpful and resolved the issue I had
LS
Lee Schmedes
04/23/23
Voicemail Lockout
Needed help as I was locked out of my voicemail. Online chat person was very helpful and had me "unlocked" quickly
J
Joshua
04/23/23
Excellent Service and Knowledge
I can see tech support improving, great job!!!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].