9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3411-3420 out of 6255
LZ
Leo Zavala
04/24/23
Professionalism
An amazing experience, right to the issue. Knowledge=Power Thanks
B
Brian
04/24/23
My issue was resolved
Date of experience: April 25, 2023
MS
Melissa Stover
04/24/23
Nextiva was always in contact with us…
Nextiva was always in contact with us from start to finish with our new phone installation and service. (One Stop Communications made all of this possible and a piece of cake!) The representatives from Nextiva were knowledgeable and helpful. If our support team is as great as their onboarding team, then we are in for continued service that is wonderful.
M
Monique
04/24/23
Serhii Kononenko was FABULOUS!
Serhii Kononenko was FABULOUS!! Grateful for his assistance and knowledge with setting our phone system up.
G
George
04/24/23
The representative was knowledgeable…
The representative was knowledgeable and walked me through the steps to get me started. The representative was prompt in calling me to help me with my problem.
S
Stacy
04/24/23
Helped greatly with auto attendant
Date of experience: April 25, 2023
JE
John Exida
04/24/23
Nick @ CR was very clear and helpful
Nick @ CR was very clear and helpful. He ensured I got a resolution when it seemed no one else could help!
A
Andrew
04/24/23
changing greeting
quick solution to easy problem
D
Dina
04/24/23
The rep was very helpful and efficient!
Date of experience: April 25, 2023
T
Tyler
04/24/23
Could not see call recordings
I could not see the recordings on our recorder site of a new user in Unity, I spoke with chat, they worked on it, had me log out and back in, and then I could see the recordings, perfect!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].