9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3401-3410 out of 6255
J
Jake
04/25/23
Issue was resolved over the phone by…
Issue was resolved over the phone by the rep
J
Jan
04/25/23
Excellent Service
Valeria was really nice to help me out. She was very knowledgeable and courteous. Some other reps would easily just tell me to call the 800 number.
D
Dana
04/25/23
Diego Salazar is fantastic!
Diego Salazar made our experience great! We had to delay onboarding for several months due to a conflict between our internet provider and the city. During the entire time Diego remained in contact. Once we received our new internet services Diego helped us with the onboarding. He was extremely knowledgeable and extremely patient! He took whatever time was necessary to explain things and walk us through how to use the new phone system. Whoever is assigned Diego to help with onboarding is ...
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MN
Matthew Niemeier
04/25/23
Excellent service
Excellent service; Brandon was happy to help me fix any issues associated with the account. All is well again.
K
Kate
04/25/23
Roman was awesome
Roman was awesome. He was extremely fast and efficient - plus pleasant to talk with.
T
Terry
04/25/23
My problem was taken care of quickly
My problem was taken care of quickly. Tech support was easy to work with and was knowledgeable about the issue
T
Teresa
04/25/23
We could not print out our invoice
We could not print out our invoice. I chatted and was emailed a linked to update my credit card. Still could not print invoice. Called waited 30 minutes, was transfer asked to wait another 5-10 minutes to fix. I asked to just have my invoiced emailed and he did email it. Customer service the second time was fine, wait time was rediculous.
HN
Herchel Niño I. Baliwas
04/24/23
These past few days
These past few days, your reps are very quick, patient, and helpful.
A
Amy
04/24/23
Great experience
Great experience! My technical issue was handled quickly and efficiently and I am very pleased.
C
Carlos
04/24/23
The service is excellent
The service is excellent. The platform works great an looks modern. Impecable customer support, you know your turn in line, they very fast on helping on your issue. Very well recommended.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].